Clinic Operations Manager / Director of Operations

Job Description

Job Description

Clinic Operations & Growth Manager

Lemont, IL | Full-Time | On-Site
$70,000–$95,000 per year + Performance Bonus | DOE

Clinic Operations Manager / Medical Practice Manager

We are hiring a hands-on Clinic Operations & Growth Manager to oversee daily operations across two healthcare clinic locations in Lemont, IL.

This role is ideal for an experienced medical practice manager, clinic manager, healthcare operations manager, office manager, or med spa/wellness practice manager who can lead staff, improve clinic systems, manage front-desk workflows, and take ownership of marketing and lead-generation execution.

This is not a role for someone who only provides ideas. We are looking for a proactive leader who can take projects from planning through implementation, measure results, and ensure consistent follow-through.

What You’ll DoClinic Operations & Staff Leadership

• Oversee daily operations across two clinic locations.

• Manage front-desk operations, scheduling, patient flow, staff coverage, and overall patient experience.

• Lead and hold employees accountable through daily check-ins, staff meetings, training, and clear expectations.

• Support hiring, onboarding, coaching, and performance management of clinic staff.

• Create and improve standard operating procedures (SOPs), workflows, and systems.

• Identify operational issues and implement practical solutions to improve efficiency.

• Ensure the clinics remain organized, productive, professional, and patient-focused throughout business hours.

• Operate independently and confidently when ownership is not on-site.

Marketing, Advertising & Lead Generation

• Take ownership of hands-on advertising, promotions, local marketing, and lead-generation efforts.

• Execute marketing initiatives from start to finish—not just recommend strategies.

• Coordinate advertising campaigns, offers, messaging, promotions, internal communication, and campaign rollout.

• Help improve lead response time, appointment scheduling, follow-up processes, and patient conversion opportunities.

• Monitor marketing results, lead volume, booked appointments, clinic activity, patient retention, and operational metrics.

• Work with ownership and outside vendors as needed to launch, evaluate, and improve campaigns.

• Identify opportunities to increase new patient leads, appointments, retention, and clinic visibility—and drive the execution.

Qualifications

• 3+ years of experience as a Clinic Manager, Medical Office Manager, Practice Manager, Healthcare Operations Manager, Office Manager, or similar healthcare leadership role .

• Experience managing staff, schedules, front-desk teams, clinic workflows, and daily business operations.

• Experience with marketing, advertising coordination, lead generation, patient acquisition, or growth initiatives.

• Strong leadership, communication, organization, and problem-solving skills.

• Comfortable managing multiple priorities in a fast-paced clinic environment.

• Able to use performance data, lead metrics, scheduling metrics, or operational metrics to improve results.

• Highly accountable, proactive, and able to follow projects through to completion.

• Must be able to work full-time, on-site in Lemont, IL .

Preferred Experience

• Multi-location medical practice, wellness clinic, med spa, functional medicine, private practice, or cash-pay healthcare experience.

• Experience with social media marketing, digital advertising, Google/Meta ads, local outreach, CRM systems, or lead-management platforms.

• Experience improving patient retention, lead conversion, customer service, employee performance, or clinic efficiency.

• Experience in a growing, entrepreneurial, owner-led healthcare practice.

Compensation & Schedule

• $70,000–$95,000 per year , based on experience.

• Performance-based bonus opportunities.

• Full-time, Monday–Friday.

• On-site role supporting two Lemont-area clinic locations.

• Growth opportunity into a Director of Operations position.

Apply Today

If you are an organized, hands-on healthcare operations leader who can manage people, improve clinic performance, and execute marketing and lead-generation initiatives, we want to hear from you.

We are actively interviewing and looking to hire quickly. Apply today for immediate consideration.