Receptionist

Front Desk Receptionist Job Type: Part-time, W-2, nonexempt Schedule: Monday through Thursday; Fridays offWork Location: In personPosition SummarySuperior Health and Wellness Group is seeking a dependable, professional, and organized Front Desk Receptionist for our outpatient integrated behavioral health practice. This individual will serve as the first point of contact for patients and help ensure that daily front-office operations run smoothly.The ideal candidate is friendly, patient, comfortable communicating by telephone, attentive to detail, and able to complete assigned responsibilities with minimal supervision. Because this position involves access to confidential patient information, discretion, professionalism, and compliance with HIPAA requirements are essential.Primary ResponsibilitiesGreet patients and visitors courteously and professionallyCheck patients in and out for appointmentsAnswer incoming telephone calls and route messages appropriatelySchedule, reschedule, and confirm appointmentsMonitor appointment schedules and notify providers when patients arriveCollect and update patient demographic and insurance informationObtain copies of identification and insurance cardsCollect copays and patient balances according to practice proceduresProvide receipts and accurately document paymentsUpload and organize documents in the appropriate electronic recordSend routine appointment reminders and practice communicationsRoute refill requests and clinical questions to the appropriate providerMonitor front-desk messages and complete assigned follow-up tasksMaintain a clean, organized, and welcoming reception areaFollow established opening and closing proceduresProtect patient confidentiality and comply with HIPAA requirementsFollow practice policies, workflows, and written proceduresAssist with other routine front-office duties as assignedPosition LimitationsThe receptionist does not provide medical advice, interpret clinical information, make treatment decisions, guarantee insurance coverage, or sign documents on behalf of a provider. Provider signatures, login credentials, electronic signatures, and identifying information may not be used without the providers specific authorization.Minimum QualificationsHigh school diploma or equivalentProfessional telephone and customer-service skillsBasic computer proficiencyAbility to learn electronic health record and scheduling systemsAbility to follow written instructions and established workflowsStrong attention to detail and organizational skillsAbility to maintain patient confidentialityDependable attendance and reliable transportationAbility to communicate respectfully with patients, providers, and coworkersAbility to successfully complete required background and employment screeningPreferred QualificationsPrevious receptionist, customer-service, or medical-office experienceExperience working in a behavioral health or healthcare settingFamiliarity with electronic health recordsFamiliarity with appointment scheduling and insurance informationMedical-office experience is preferred but not required. Training will be provided to the right candidate.Compensation and Employment StatusPart-time, hourly, nonexempt W-2 positionMonday through Thursday with Fridays offNot currently eligible for employer-sponsored health insurance or full-time benefitsFuture compensation adjustments may be considered based on performance, attendance, business needs, and budget availabilityWhat We Are Looking ForWe are looking for someone who:Arrives on time and follows through on assigned responsibilitiesCommunicates calmly and professionallyTreats patients with kindness and respectNotices details and corrects errors promptlyAsks questions when instructions are unclearRemains organized while managing telephone calls, patients, and schedulingUnderstands confidentiality and professional boundariesAccepts accountability for their workWants to become a stable and reliable member of the practice recblid 1jri139uspxo8e881qrxrpusoem28a Superior Health and Wellness Group