Medical Receptionist

Medical Receptionist

Jacksonville, FL

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Bluebird Kids Health is seeking a skilled and compassionate Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.

What You'll Do

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in/out and manage patient flow.
• Update patient tracking in EMR
• Promotes the use of the patient portal to families.
• Verifies forms are filled out completely using online registration systems. Reconciles forms as needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office.
• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.
• Scan insurance cards and driver's licenses as needed.
• Schedule patient appointments within operational standards and document appropriately.
• Troubleshoot first-level insurance coverage and billing concerns with patients and families.
• Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.
• Review and update VFC status accuracy within Athena EMR.
• In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate.
• Serve as a Champion of Onboarding, Competency, and Culture
• Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values.
• Own the development and delivery of training plans that build role-specific skills and confidence in new hires.
• Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints.
• Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement.
• Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices.
• Model professionalism, patient-centered communication, and workflow excellence in all interactions.
• Complete insurance verification up to 3 days prior to patients visit to determine coverage.
• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen.
• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments.
• Answer telephones in a warm, friendly manner.
• Keep Reception and waiting area clean and sanitized per practice standards.
• Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards.
• Other duties as assigned.

What You'll Need

Education: High school diploma or equivalent

Experience: Medical front office and insurance verification experience (preferred)

Knowledge:

• Knowledge of medical terminology.
• Proficient computer and EMR skills.

Skills:

• Excellent customer service
• Excellent phone etiquette
• Task-oriented, strong organizational skills, ability to multitask
• Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness

Abilities:

• Ability to work independently and as part of a team with a strong sense of focus
• Strong attention to detail

Physical Requirements: Variety of walking, standing, sitting, bending, twisting and reaching. Occasional need to lift/carry/move up to 50 lbs. of equipment.

Work Environment:

• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

What We Offer

1. The opportunity to work within a mission-driven pediatric care delivery organization.
2. A competitive compensation package with performance incentives.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off.

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone's contributions are valued.