Centrex Operator

Centrex Operator

Under indirect supervision, receives incoming calls, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities:

• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel records and processes request for telephone equipment repairs.
• Serves as central communication point for all in-house emergencies, i.e.: Code Red, Code Pink, Code Blue, and general disasters.
• Responds to callers inquiries following established procedures and policies.
• Performs various clerical duties such as maintaining current reference of patients location, listing of on-call personnel, and listing of beeper personnel.
• Provides general information for patients and personnel, maintains database for physician and employees work and home telephones.
• Announces appropriate and urgent messages as approved by supervisor paging systems.
• Operates Motorola paging system, CRT.
• Does pager review for repair.
• Performs other related duties, as required, such as but not limited to operate Health Phone, TTY, KPDS, oxygen alarm, elevator emergency, and monitors administrative disaster system.

Basic Qualifications:

Experience:

- Must be able to read, write, and clearly enunciate the English language.

- Must be able to work in a high volume environment.

- Must have the ability to retain large volumes of information to conduct business efficiently.

- Must be able to exercise independent judgment.

Education:

• N/A

License, Certification, Registration:

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:

• - Centrex experience preferred.

Notes:

• On-call, irregularly scheduled position, must be able to work flexible days and hours including evenings and graves.
• 0-40 hours per week include every Sat and Sun and holidays at Zion, San Diego and San Marcos Hospitals and any future facilities.
• Travel up to 75%.