Epic Billing Queue Management Technician

Epic Billing Queue Management Technician

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

The Epic Billing Queue Management Technician is responsible for the daily monitoring, prioritization, and resolution of billing work queues within the Epic Resolute Hospital Billing (HB) applications. This position ensures that charges, claims, and account edits move efficiently through the revenue cycle by working claim edit, charge review, follow-up, and denial work queues in accordance with departmental productivity and quality standards. The Technician identifies error trends, escalates systemic issues, and collaborates with billing, coding, and IT teams to reduce queue volumes, minimize claim delays, and support timely, accurate reimbursement.

Education and Work Experience: High School Education/GED or equivalent: Required Associate's/Technical Degree or equivalent combination of education/related experience: Preferred Two years? experience of medical billing, claims processing, or revenue cycle experience: Required One year of hands-on experience working billing work queues in Epic Resolute (HB, PB, or both): Required Working knowledge of UB-04 and CMS-1500 claim forms, CPT, HCPCS, ICD-10, and revenue codes: Required Previous experience with commercial, Medicare, Medicaid, and managed care billing requirements: Required Previous experience with clearinghouse platforms (e.g., SSI) and payer portals (Availity, Waystar, Experian): Preferred Experience supporting work queue build, routing rules, or workflow redesign initiatives: Preferred

Licenses/Certifications: State Pharmacy Technician license: Preferred Epic Resolute Hospital Billing certification, proficiency, or credentialed training: Preferred Certified Revenue Cycle Representative (CRCR), Certified Professional Biller (CPB), or comparable certification: Preferred Pharmaceutical Technician Board certification: Preferred Advanced certification (e.g., CHRI, CRCR, or 340B ACE): Preferred

Essential Functions: Monitor and work assigned Epic Pharmacy Med Charge HB work queues daily, including claim edit, charge review, charge router, follow-up, denial, and credit work queues, resolving accounts within established timeliness standards. Review and resolve claim edits and errors, ensuring claims meet payer, state, and federal billing requirements before release. Analyze accounts to identify root causes of edits and errors; correct patient, guarantor, coverage, and charge-level information as needed. Prioritize queue volumes based on dollar amount, timely filing deadlines, aging, and departmental direction. Identify recurring edit...