Call Center Representative

Job Description

Job Description

Call Center Office Representative 

Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Our ideal candidate will possess:

• Reliable & dependable work habits
• Excellent time management & interpersonal skills
• Energy & enthusiasm with a positive attitude
• Ability to multitask and prioritize daily workload
• High level verbal & written communication skills
• Friendly, conversational, engaging phone presence
• Basic knowledge & experience with CRM systems is preferred
• General knowledge of construction is a plus
• Self-motivator with an efficient work ethic
• Experience with bookkeeping preferred
• Willingness to learn Job duties to include, but not limited to: Data entry Scheduling and confirming appointments
• Answering inbound calls & making outbound calls
• Responsible for coordinating and completion of administrative tasks
• Ordering of materials
• Assist with aspects of client interaction: answering phones & emails, showroom visits, product knowledge & integration, etc.
• Handles the scheduling of leads, service calls, installations, and client appointments
• Ensures lead and client information is monitored and up to date in the Company’s CRM system
• Daily support of on site Management
• Processing and follow up phone calls for collecting balances upon completion of projects
• Processing payments and finance applications
• Occasionally participate with local shows and events

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