Customer Service Representative

Veterinary Client Service Representative (CSR)

Be the reason clients feel cared for the moment they walk in.

Are you someone who loves connecting with people just as much as you love animals? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to be the heart of our front desk.

We're growing and looking for a friendly, reliable, and compassionate CSR to join our team immediately. This is more than a receptionist roleyou are the first impression, the calm voice during stressful moments, and a key part of the care we provide.

About us:

Cottage Pet Hospital, part of the AmeriVet family, is a busy multi-doctor veterinary hospital in Anaheim, CA. We are dedicated to providing high-quality care to pets and excellent service to their families. Our team works in a fast-paced, supportive environment where teamwork and compassion are essential.

Schedule:

Full-Time, weekends required

Compensation:

$24.00 $28.00 per hour, depending on experience.

Job Description:

• Welcome clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and manage a busy front desk
• Provide clear, compassionate communication about services and care
• Handle payments and maintain organized, accurate records
• Keep the day running smoothly by supporting doctors and technicians

Qualifications:

• Customer service experience is required (you know how to make people feel valued)
• Veterinary experience is strongly preferred (we'll train the right person!)
• Positive attitude and strong communication skills
• Ability to multitask and stay calm in a fast-paced environment
• Dependable, detail-oriented, and team-focused
• Genuine love for animals and the people who care for them

We're looking to fill this role ASAP, so if this sounds like youdon't wait.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.