Patient Accounts Coordinator

Department: 13519 Enterprise Revenue Cycle - Cash Posting: Southeast

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

Full time

Pay Range:

Major Responsibilities:

Accurately post high volumes of payments, denials, and adjustments from ERAs, paper EOBs, and patient payments.

Ensure timely and accurate posting of bank lockbox payments, 835 files, credit card and check payments, and Accounting GL transfers.

Post electronic and manual account adjustments, including reviewing adjustment requests and reports for reconciliation accuracy.

Apply non-cash vouchers to appropriate patient accounts with precision and timeliness.

Monitor and resolve unapplied cash daily, ensuring prompt reconciliation and resolution of accounts.

Reduce undistributed cash from both clearing and patient account perspectives.

Reconcile posted payments with bank deposits and remittance files to ensure financial accuracy.

Accurately post all denials and route them to the appropriate departments for follow-up.

Investigate and resolve payment inquiries from other Revenue Cycle departments.

Identify trends in payment posting issues and recommend process improvements to reduce recurring errors.

Research and investigate missing payments to ensure complete and accurate account posting.

Prepare remittances for application and resolve discrepancies between expected and actual reimbursements.

Prepare summaries of cash applied for daily cash balancing and ensure batch totals match deposited amounts.

Forward appropriate documentation to the Reconciliation team for final review.

Maintain expert-level proficiency in integrated systems and applications.

Perform administrative tasks such as filing, photocopying, and PDF processing of related documents.

Apply advanced accounting and accounts receivable (AR) management skills to support financial integrity.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate degree or Equivalent Experience

Experience Required:

4 years of Experience in Project Management or Cash Operations related fields.

Knowledge, Skills & Abilities Required:

Accuracy and attention to detail

Organizational and time management

Reading and understanding EOB

Initiative and Team Collaboration

Good organizational ability and communication skills

Basic bookkeeping and strong mathematics aptitude

Consistently exercise logic and reasoning to assess and resolve problems

Physical Requirements and Working Conditions:

Lifting 10 pounds or more for mailing.

Sitting for extended periods of time.

Preferred Job Requirements

Preferred Education:

Bachelor’s Degree or 5 years of revenue cycle experience

Preferred Experience:

Experience in Project Management or Cash Operations related fields.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.