Case Manager - Outreach

Career Opportunities with Downtown San Diego Partnership Careers At Downtown San Diego Partnership Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. FLSA: Full-time (40 hours/week), Non-Exempt (hourly) Saturday-Sunday off, 7 am - 3:30 pm Friday, Sunday off - 7 am - 3:30 pm Wednesday, Sunday off - 7 am - 3:30 pm Tuesday, Sunday off - 7 am - 3:30 pm Location: Downtown San Diego area Total Rewards Package Medical Coverage; Dental Coverage; Vision Coverage Discounted MTS Transit Pass (only $21 per month) Earn up to 15 days of Paid Vacation annually 5 days of Paid Sick Time annually 401K Plan (eligible after 6 months of employment) Employee Assistance Program Position Summary Under the direction of the Director of Outreach, the Case Manager plays a pivotal role in our mission by assisting homeless individuals and families in finding and securing stable housing. This position requires a compassionate, resourceful, and highly organized individual who can connect clients with available housing options, navigate complex housing systems, and provide ongoing support throughout the housing placement process. The Case Manager will work closely with clients to identify their unique needs and barriers, develop personalized housing plans, and advocate on their behalf to access appropriate services and resources. Essential Job Functions & Duties (85%) Conduct comprehensive assessments of homeless individuals and families to determine their housing needs, preferences, and eligibility for housing programs Identify and access available housing resources, including shelters, transitional housing, and permanent housing options, and assist clients in finding suitable and affordable housing. Guide clients through the application and placement process for housing programs, ensuring all necessary documentation is submitted accurately and in a timely manner. Develop and implement individualized housing plans for clients, addressing barriers such as income, mental health, substance use, and legal issues. Advocate on behalf of clients to access supportive services, benefits, and community resources necessary for housing stability. Provide clients with information and education about their housing rights, responsibilities, and budgeting skills to promote long-term housing stability. Prepare and submit regular reports on client progress, program outcomes, and housing trends to support program evaluation and funding requirements. Collaborate with other service providers, community agencies, and landlords to expand housing options and support services for homeless individuals. Maintain accurate and confidential client records, progress notes, and documentation of housing placements and outcomes. Perform other tasks as assigned by department Administrative Management (15%) Adhere to all local, state, and federal guidelines and laws. (i.e., HIPAA, OSHA, FLSA) Answer all incoming calls from clients and various providers in polite and professional manner Respond to all email request within 72 hours Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Required Qualifications, Skills, and Abilities Valid U.S. Driver’s License required Bachelor's degree in social work, psychology, human services, or a related field preferred* Previous experience working with homeless populations or in housing advocacy required Knowledge of local housing resources, housing laws, and social services. Strong communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team. Compassionate and nonjudgmental approach to working with homeless individuals and families. Familiarity with data management and case management software is a plus. Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook Ability to read and write in English (bilingual or multilingual preferred) Core Attributes Proactive Flexible Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to access and navigate each department at the organization’s facilities. #J-18808-Ljbffr