Guest Service Specialist
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ABOUT THE POSITION:
- Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.
- Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel.
- Answer guest questions regarding local area facilities and be able to give proper directions to these areas.
- Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards.
- Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest.
JOB REQUIREMENTS:
- High school graduate or GED certificate, with an aptitude for math.
- Previous hotel front desk and SMS computer experience a plus.
- Basic computer skills a must.
Vacancy posted 3 days ago
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