UX Research Lead

UX Research Lead Visa

Location: Mclean/Richmond/New York City/SFO CA

Project Overview: Looking for UX research lead who would be part of data management domain responsible for protecting the data, analyze and understand the tools/infrastructure/services to manage the data.

Must Skills Required:

• Highly technical
• Strong stakeholder management
• Be a strong leader who would guide the team, work with designers closely and understand the research foundation well

Preferred:

• Knowing SAS
• Data management life cycle
• Service design
• Discovery research
• Design strategy
• Workshop planning & consultation

Job Description - Basic Qualifications: At least 5 years' experience as a Design Researcher in a business or consulting capacity. At least 2 years' experience managing project teams. Have a track record of working with teams of various stakeholders, including designers, researchers, strategists, product managers, tech partners and senior leadership. Understand the difference between Design Research and Market Research and have experience collaborating on initiatives between these teams. Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back.

Preferred Qualifications: Master's degree or equivalent professional experience. 5+ years of usability testing and user experience research. Experience teaching: design thinking, human centered design, design research.

Responsibilities:

• Conduct user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products.
• Approach business and customer problems with user goals in mind.
• Understand and apply the right quantitative and qualitative methods given the circumstances.
• Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach.
• Collaborate to define intent, development, testing, and refinement of prototypes, as well as drive for future design and strategy based on metrics (quantitative and qualitative) gathered.
• Distill findings into clearly articulated and actionable insights that stakeholders can use.
• Present research plans and findings with various audiences, from designers to business executives to get buy-in.
• Guide teams on how best to apply findings using illustrative frameworks.
• Create energy and investment in research by sharing early and often, to different audiences.
• Help designers and non-designers understand and apply research findings.
• Effectively manage multiple stakeholders' interests, priorities, and expectations and lead teams to craft a rigorous and relevant research agenda.