Manager of Case Management

Manager of Case Management

Our Case Management team at UVM Health is hiring for a Manager of Case Management to lead their team at Central Vermont Medical Center in Berlin, VT!

Under the direction of executive Case Management leadership, the Manager of Case Management provides leadership, oversight, and accountability for the overall performance of the Case Management program. This role ensures adequate resources, efficient operations, and compliance with current policies and procedures, while developing and managing the department budget.

The Manager plans, directs, and coordinates clinical resource management systems aligned with organizational strategy, maintaining high-quality, cost-effective services. They lead a team responsible for complex care coordination across inpatient units and the Emergency Department, including assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance.

This role fosters a high-performing, professional team that serves as a resource for complex cases, providing mentorship and escalation support. The Manager models strong leadership by de-escalating conflict, promoting effective communication, monitoring quality and customer service, and advancing team development.

As a throughput expert, the Manager drives operational efficiency and supports patient flow while demonstrating integrity and accountability. They lead process improvements, implement innovative solutions, and use data to inform decision-making and advance care management practices in alignment with organizational goals and system values.

Core competencies include:

• Team leadership, coaching, and development
• Performance management, hiring, and employee engagement
• Building trust, accountability, and a high-performing team culture
• Leading through change, innovation, and continuous improvement

• Advanced case management and care coordination knowledge
• Discharge planning and transition of care expertise
• Understanding of clinical pathways, patient populations, and care across the continuum
• Ability to manage complex, high-risk patient cases

• Strong interdisciplinary communication skills
• Negotiation and conflict resolution
• Relationship-building across departments, providers, and community partners, as well as across our health system
• Patient, family, and caregiver communication (including motivational interviewing)

• Data-driven decision-making and analytical thinking
• Innovative problem-solving and process improvement
• Ability to manage ambiguity, risk, and competing priorities
• Systems thinking aligned to organizational strategy

• Knowledge of CMS, Joint Commission, and payer requirements
• Understanding of healthcare policy, reimbursement, and utilization management intersections with case management
• Ensuring compliance with regulatory and organizational standards

• Budget development and expense management ($2–3M scope)
• Resource allocation and staffing optimization
• Throughput management, LOS reduction, and efficiency improvement
• Managing high-volume workflow environments

• Continuous learning and quality improvement mindset
• Use of metrics, benchmarking, and performance targets
• Focus on patient outcomes, experience, and safety
• Reducing readmissions, delays, and avoidable utilization

• Integrity, accountability, and ethical decision-making
• Self-awareness and adaptability
• Cultural humility and respect for diverse populations
• Resilience in high-pressure healthcare environments

Education: Associate Degree in Nursing from an accredited institution, with active, unrestricted State of Vermont Registered Nurse license required. University of Vermont Health is encouraging and supporting a movement toward a Bachelor of Science in Nursing workforce, and higher post-secondary education is preferred for Leadership roles.

Case Management certification from a national accrediting body, such as CCM, is required within a timeframe determined by the employee's eligibility pathway to sit for the exam, as confirmed by the direct Leader upon hire.

Experience: 3 years or more of clinical setting, direct patient contact, and healthcare or other human services experience is required, 5 or more years preferred. Leadership experience preferred.