Network And System Support Engineer

Job Description: We are looking for a technically strong Network & System Support Engineer to support a German healthcare technology customer from India. The role involves troubleshooting network connectivity, VPN, routers, gateways, Windows systems and IT infrastructure supporting medical and dental practices. We are looking for a hands‑on technical troubleshooter with strong networking and infrastructure skills to ensure smooth IT operations. Key Responsibilities: Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, routing, VPN and firewall connectivity issues. Support network infrastructure, routers, switches, servers and end-user devices. Diagnose complex connectivity and gateway configuration issues through systematic troubleshooting and root‑cause analysis. Provide L1/L2 support for Windows client/server environments, hardware, printers and software. Assist with IT setup and troubleshooting for medical practices and dental clinics. Document incidents, resolutions and technical procedures, coordinating with the support team for timely resolution. Required Skills: 3 to 6 years of hands‑on experience in network support, infrastructure support or system administration. Strong knowledge of networking fundamentals, VPN troubleshooting, routing, DNS and DHCP. Working experience with Windows desktop/server environments and IT hardware. Excellent analytical, troubleshooting and problem‑solving skills. Good communication skills and ability to work collaboratively with a German Team. Hands‑on experience working with a ticketing/tracking tool like ServiceNow / JIRA Willingness to work in rotational shifts Preferred Qualifications: CCNA certification or CompTIA Network+, Windows Server administration certification is an advantage. Knowledge of macOS, cloud‑hosted infrastructure and healthcare IT systems. German language skills are an added advantage but are not mandatory. #J-18808-Ljbffr