Bilingual Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative (CSR)
Sacramento, CA | Part Time & Full Time Available (Includes Saturdays)

Mad Butcher Meat Company is a family-owned, USDA-inspected wholesale and retail meat processing company that’s been serving Sacramento for over 50 years. We are proud of our old-school work ethic, hands-on leadership, and the values that define how we do business. We’re looking for a Bilingual Spanish Customer Service Representative (CSR) who is disciplined, dependable, and thrives in a traditional, fast-paced environment.

About the Role:

As a CSR, you’ll be the face of our company. Your job is to make sure our customers feel welcome and receive their orders quickly, accurately, and professionally. You’ll also play a vital support role in stocking, cleaning, and helping our operation run efficiently day in and day out.

Key Responsibilities:

• Greet and assist walk-in customers with professionalism and warmth
• Cash out retail customers using our POS system quickly and accurately
• Pull, pack, and stage customer orders (retail and wholesale)
• Stock shelves and rotate product with precision
• Maintain a clean, organized retail and prep area to USDA standards
• Enter and work inside cold storage and freezer units regularly
• Lift and carry up to 50 lbs multiple times throughout the day
• Follow procedures closely and communicate clearly with coworkers

What We’re Looking For:

• Exceptional attention to detail —accuracy is non-negotiable
• Strong attendance and punctuality —reliability is a must
• Comfortable working inside cold environments and freezers
• Able to multitask while staying organized and calm
• Positive attitude, self-starter mentality, and respect for structure
• Bilingual (English/Spanish) candidates are strongly encouraged to apply
• Previous experience in retail, warehouse, or food manufacturing is a plus—but not required

Important Details:

• Phone calls about this position will not be accepted.
• All questions and applications must be submitted via email to View email address on ziprecruiter.com.
• Walk-in applications are welcome at our retail counter:

6480 Florin Perkins Road, Sacramento, CA

• This role includes Saturday shifts and physical labor.

Why Work at Mad Butcher?

We’re not a trendy startup or a giant chain—and we like it that way.

Family-Owned, Leadership On-Site: You won’t be a number. Leadership works shoulder-to-shoulder with the team and sees the effort you put in every day.

Old-School Values, High Standards: We expect professionalism, consistency, and hustle—just like the way things used to be. If you're disciplined, take pride in your work, and show up ready to contribute, you’ll fit in just fine.

Steady, Active Work: This is a fast-paced, physically engaging role. You’ll be moving, problem-solving, and making things happen—not sitting around watching the clock.

Earned Trust, Real Opportunity: For the right person, this isn’t just a job—it’s a long-term position with the opportunity to grow into more responsibility over time.

To Apply:
Send your resume or a brief introduction to View email address on ziprecruiter.com. Or drop off your application in person at our counter.
Please do not call. We value attention to detail—and this is your first chance to show us you’ve read everything carefully.

Hard work. High standards. No shortcuts.
Join a company that still believes in doing things the right way.

Job Type: Full-time

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Holiday pay 
• Bonuses 
• Employee discount 

Experience:

• POS: 1 year (Required)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Sacramento, CA 95828 (Required)

Work Location: In person