Overnight Concierge-Luxury High Rise

Job Description

Job Description

At Page Association Management Group, we believe exceptional residential living is about more than beautiful surroundings. It's about creating an environment where residents feel welcomed, recognized, and genuinely cared for.

We are seeking friendly, professional, and hospitality-minded Residential Concierge team members to deliver an exceptional resident experience at a luxury high-rise condominium community in Buckhead, Atlanta.

The ideal candidate understands that true hospitality is found in the details—a warm greeting, remembering a resident's name, anticipating a need, or taking an extra moment to make someone's day better.

This is more than a front desk position. It's an opportunity to help create a residential environment that combines the attentiveness of a luxury hotel with the warmth and familiarity of home.

The Opportunity

As a Residential Concierge, you will be one of the first people residents and guests encounter when entering the building.

You will play an essential role in creating a welcoming atmosphere, assisting residents with everyday needs, coordinating building services, and supporting the safety and professionalism of the property.

Working alongside the Lead Concierge, Assistant General Manager, and General Manager, you will help deliver consistent, thoughtful service around the clock.

Key ResponsibilitiesResident Experience & Hospitality

• Warmly greet residents and guests, recognizing residents by name whenever possible.

• Build positive, professional relationships with residents while respecting personal boundaries and privacy.

• Anticipate resident needs and provide thoughtful, personalized assistance.

• Respond to questions, concerns, and requests with courtesy, patience, and professionalism.

• Assist residents with general building information, amenities, reservations, and service coordination.

• Provide helpful information about local restaurants, transportation, and neighborhood services when requested.

• Follow up on resident requests and communicate outstanding concerns to the appropriate team members.

• Create a welcoming atmosphere that reflects the standards of a luxury residential community.

Front Desk & Concierge Operations

• Maintain a professional and attentive presence at the concierge desk.

• Welcome and appropriately register guests, visitors, and service providers.

• Follow established procedures for building access and visitor authorization.

• Receive, log, organize, and distribute packages and deliveries in accordance with building procedures.

• Answer telephone calls, emails, and resident inquiries professionally.

• Maintain accurate visitor logs, package records, incident reports, and shift communications.

• Assist with amenity reservations, move-in and move-out coordination, and scheduled building services.

• Keep the lobby and concierge desk clean, organized, and presentable.

• Communicate important information to incoming concierge shifts.

Building Awareness & Safety

• Monitor lobby activity and report unusual or concerning situations in accordance with established procedures.

• Follow building access, visitor management, and emergency response protocols.

• Promptly notify management or emergency services when appropriate.

• Coordinate with maintenance, engineering, and management regarding building concerns.

• Assist with communicating building service interruptions or emergency information to residents.

• Maintain confidentiality regarding resident information, access procedures, and building operations.

Teamwork & Service Excellence

• Work collaboratively with the Lead Concierge, Assistant General Manager, General Manager, and other onsite personnel.

• Maintain consistent service standards across all shifts.

• Participate in hospitality training, team meetings, and service improvement initiatives.

• Take ownership of assigned responsibilities and follow through on commitments.

• Help identify opportunities to improve resident convenience and satisfaction.

• Demonstrate a positive, solutions-oriented attitude, even during challenging interactions.

Required Qualifications

• Previous experience in customer service, hospitality, front desk operations, guest services, or a related field.

• Excellent interpersonal and verbal communication skills.

• Friendly, professional, and welcoming demeanor.

• Strong organizational skills and attention to detail.

• Ability to manage multiple requests while remaining calm and courteous.

• Dependability, punctuality, and a commitment to exceptional service.

• Basic computer proficiency and ability to learn building management software.

• Ability to maintain confidentiality and exercise sound judgment.

• Availability to work assigned shifts, including evenings, overnight hours, weekends, or holidays as applicable.

Preferred Qualifications

• Experience in a luxury condominium, high-rise residential building, upscale hotel, or private club.

• Familiarity with visitor management, package tracking, and building access systems.

• Experience handling guest concerns and providing personalized service.

• Experience working in a 24-hour hospitality or residential environment.

• Knowledge of the Buckhead and greater Atlanta area.

Compensation & Benefits

Page AMG anticipates offering:

• Hourly compensation of $18.00–$20.00, based on experience.

• Employer-sponsored health insurance for eligible employees.

• Dental and vision insurance options.

• Paid time off and paid holidays for eligible employees.

• Retirement plan with employer matching contributions, subject to plan eligibility.

• Professional hospitality training and development.

• Opportunities for advancement into Lead Concierge and other residential management positions.

Schedule & Work Environment

This is an onsite position in Buckhead, Atlanta, supporting a 24-hour residential concierge operation.

Full-time and part-time positions may be available, including daytime, evening, overnight, weekend, and holiday shifts.

The position involves prolonged periods at the concierge desk, interacting with residents and visitors, using computers and communication systems, and performing routine front desk duties.

What Success Looks Like

Success in this position means residents feel welcomed, requests are handled thoughtfully, visitors receive professional assistance, and every shift maintains the same high standards of service.

We are looking for individuals who genuinely enjoy helping people, notice the small details, and take pride in making a positive difference in someone's day.