Experienced Service Technician

Adamec Harley-Davidson is looking for experienced Service Technicians who possess a positive attitude, pay extreme attention to detail, and have a passion for the Harley-Davidson brand. Commitments and Expectations Demonstrate the Values, and Guiding Principles of our dealership; Demonstrate professionalism to both our internal and external customers; Adhere to company and dealership policies and guidelines, in addition to any department or job-specific expectations; Act as an ambassador to the dealership, and the Harley-Davidson brand, at all times. Essential Functions Perform service, repair and customization work in accordance to H-D factory guidelines and specifications; Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed; Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction; Maintain a schedule to request parts for work orders prior to work commencing; Maintain accuracy of all service records, and follow work through to completion; Maintain knowledge, qualifications, and certifications through H-D training programs, as needed; Ensure compliance with federal, state, and local laws and regulations; Maintain a clean work area, and participate in maintaining overall shop cleanliness; Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service; Support promotional campaigns in conjunction with the other departments; Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction; Continually strive to improve productivity levels for repair and maintenance; Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs. Job Specifications Physical and Mental Demands Frequently moves equipment and motorcycles weighing greater than 500 to over 950 lbs.; Frequently operate hand-held, or other machinery and equipment. Occasionally work more than 8-hours per day, and on the weekends; Occasionally move or transport objects that weigh > 50 lbs. Working Conditions Constantly exposed to loud noises, fumes, and other toxic chemicals; Constantly work near moving mechanical parts. Position Requirements High school diploma, or equivalent; Completion of an authorized training program such as MMI Service School, or equivalent work experience; Possess & maintain both basic and specialized tools to service H-D vehicles; Maintain a valid driver license with motorcycle endorsement, and clean driving record. #J-18808-Ljbffr Adamec Harley-Davidson of Jacksonville