Technical Business Analyst II - Sales Force and Genesys

Overview Acts as a liaison among stakeholders, process owners and IT to provide strategic guidance for initiatives that enable the organization to achieve its goals. Includes independently working side‑by‑side with business process owners and key stakeholders to identify business process improvement opportunities, elicit business requirements, analyze and evaluate solutions options, and deliver business value through new system and process capabilities. Responsibilities Applies a high level of ingenuity and creativity in identifying and defining business needs for major technology research and business initiatives. Recommends and drives alternative technical solutions and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to meet specific internal customer needs and provide the best practice technology solution. When required, identifies appropriate vendor solutions for initiatives. Negotiates vendor statements of work and contracts to ensure that all team requirements are satisfied and costs are managed to expectations. Manages the successful completion of major programs or projects. Generally acts as a project lead and may act as a Project Manager to ensure that project milestones, timelines and overall success criteria are achieved. Proactively works with Program Architects to fulfill business objectives, resolves problem statements and supports architecture strategies. May facilitate or lead Executive/Sr. Management level presentations to set expectations and provide clear and concise strategic direction. Works with Business Units to define and document user stories/success criteria to support the business need. Manages the activities of professional services resources ensuring quality of work and budget adherence. Qualifications Bachelor's Degree in IT/Business 10+ years of experience in Systems or relevant Business Field experience or equivalent combination of education and experience. Problem Solving - Preferred Communication - Preferred Information Technology - Preferred Management - Preferred Microsoft Office - Preferred Business Analysis - Preferred Business Requirements - Preferred Project Management - Preferred Computer Science - Preferred Microsoft Visio - Preferred Requirements Elicitation - Preferred Acceptance Testing - Preferred Business Systems - Preferred Business Process - Preferred Test Planning - Preferred Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $85,200 - $133,900 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well‑being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time: From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best. We value your development: Our award‑winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities: We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about. Note: The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. #J-18808-Ljbffr