Front End Cashier- Part Time or Full Time

Job Description

Job Description

The Front End Cashier works as a proactive team member providing outstanding service to customers. The Front End department is typically the first and last that customers interact with during their store experience and exceptional customer service is a necessity. This position is responsible for accurately processing sales through the register, preparing the Front End of the store for opening each day, and doing advanced cash handling. This position also requires the ability to problem solve and work independently. All OCC staff are responsible for providing welcoming, friendly, helpful, and nonjudgmental customer service to all shoppers and co-workers in accordance with our organizational goals and programs.

Starting Wage: $14.00/hr Part-Time 

Evening Shifts and Weekend Shifts Available

DUTIES AND RESPONSIBILITIES:

Customer Service

• Maintains familiarity with all areas of the store to best assist customers and staff.
• Upholds the Code of Conduct, using T.H.I.N.K. (True, Helpful, Inspiring, Necessary, and Kind).
• Always use S.E.T. (Smile, Engage and Thank You) in all customer interactions.
• Become familiar with the Co-op mission, Ends, and policies to answer customer questions. Refer unresolved questions or problems to appropriate staff

Cashiering

• Greet customers and process transactions accurately through the Point of Sale (POS) system.
• Offer bagging and carryout assistance as needed.
• Make change from the cash box for the registers.
• Open register sessions for each register in the AM.
• Fully understand all Co-op programs, including Double Up Food Bucks, Round Up at the Register, Co+op Deals, Co+op Basics, Oneota Sales, and Owner Appreciation Days.
• Diligently work to memorize and learn commonly used PLU numbers, product names, and other means of ringing up items
• Count change back to customer.

Owner/Member Relations

• Understand the process and benefits of Co-op ownership/membership.
• Actively and knowledgably speak about Co-op ownership/membership with customer.
• Process new owner/member paperwork accurately and efficiently.

Department Maintenance

• Proficient in opening and closing tasks for Front End.
• Ensure that unsellable items are returned or otherwise properly disposed of, following established protocols.
• Ensure that department areas (registers, aisles, shelves, bins, and storage areas) are kept in clean and orderly condition.
• Utilize department downtime tasks list during slower times.
• Perform other tasks as assigned by Front End Assistant Manager, Operations Manager, Operations Assistant Manager, Center Store Assistant Manager, or General Manager.

GENERAL PRACTICES :

• Excellent oral and written communication skills, including verbal and written instructions.
• Must be able to work with minimal supervision but possess excellent team skills.
• Willingness and ability to grow to meet the changing requirements of the job.
• Understand the cooperative principles and business model.
• Respond to challenging situations in a positive and professional manner.
• Demonstrate regular, predictable work attendance and communicate to the supervisor and/or GM any work schedule changes.
• Demonstrate a willingness and ability to cooperate and communicate with co-workers and/or outside contacts in a timely and appropriate manner.