Customer Service Representative

Job Description

Job Description

???? CUSTOMER SERVICE REPRESENTATIVES WANTED! ????

???? HIGH-VOLUME CALL CENTER | HVAC / HOME SERVICES

???? WEEKLY PAY + BONUSES + INCENTIVES + FULL BENEFITS

???? Russo Bros. & Co. – East Hanover, NJ
A Master Trades Group Company

⭐ EXPERIENCED CALL CENTER PROFESSIONAL? COME JOIN OUR TEAM!

Are you currently working in a high-volume call center and ready for an opportunity with a company where your experience matters?

Do you have experience with inbound calls, outbound calls, scheduling, appointment setting, customer service, dispatch, or home services?

We want to talk to you!

Russo Bros. & Co. is looking for a Customer Service Representative (CSR) to join our busy, fast-paced team.

If you've worked in HVAC, plumbing, electrical, home services, telecommunications, healthcare, insurance, retail, or another high-volume call center environment , your experience could be a great fit for this role.

???? THIS IS NOT YOUR TYPICAL CUSTOMER SERVICE JOB!

You'll be part of the team that customers turn to when they need heating, cooling, plumbing, and home services.

You'll handle a high volume of calls, schedule service appointments, communicate with customers and technicians, and help keep the day-to-day operation running smoothly.

???? YOU'LL BE THE VOICE OF RUSSO BROS.!

We're looking for someone who can:

✅ Handle a fast-paced, high-volume call environment
✅ Keep customers calm, informed, and satisfied
✅ Move quickly between calls and priorities
✅ Schedule and book service appointments
✅ Communicate effectively with technicians and dispatch
✅ Multitask without losing attention to detail
✅ Deliver a professional customer experience on every call

???? WHY WORK FOR RUSSO BROS.?

???? HIGHLY COMPETITIVE WAGES + WEEKLY PAY
???? PERFORMANCE BONUSES & ONGOING INCENTIVES
???? STEADY, YEAR-ROUND CALL VOLUME
❤️ MEDICAL, DENTAL & VISION
???? 401(k) WITH COMPANY MATCH
????️ COMPANY-PAID LIFE INSURANCE
????️ SHORT & LONG-TERM DISABILITY
???? PAID TIME OFF + PAID HOLIDAYS
???? EMPLOYEE APPRECIATION EVENTS
???? REWARDS & RECOGNITION
???? SUPPORTIVE TEAM ENVIRONMENT
???? OPPORTUNITIES TO GROW WITH AN ESTABLISHED COMPANY

???? ABOUT RUSSO BROS. & CO.

Join a company with over 70 years of trusted service in Northern New Jersey!

At Russo Bros. & Co. Plumbing, Heating & Air Conditioning, we believe in teamwork, integrity, and helping our employees build lasting, successful careers in the home services industry.

We're a busy, growing organization with a thriving customer base , which means our Customer Service team plays a critical role in keeping our customers and technicians connected.

???? WHAT YOU'LL DO

• Handle high-volume inbound customer calls and convert them into scheduled service appointments
• Make outbound calls to schedule appointments and follow up with customers
• Follow up with customers to ensure satisfaction
• Accurately enter and maintain customer information and service records
• Communicate with Dispatch, technicians, and management to support smooth daily operations
• Assist customers with questions and service needs
• Manage multiple priorities in a fast-paced environment
• Provide a professional and positive customer experience on every interaction

???? WHAT WE'RE LOOKING FOR

WE WANT PEOPLE WHO KNOW HOW TO HANDLE THE PHONE!

• 2+ years of experience in a high-volume call center environment
• HVAC, plumbing, electrical, home services, or dispatch experience is a BIG PLUS
• Experience handling a high volume of inbound and/or outbound calls
• Appointment scheduling or booking experience preferred
• Excellent verbal and written communication skills
• Positive, professional, and customer-focused demeanor
• Strong problem-solving and multitasking abilities
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced environment
• Self-motivated and team-oriented
• Ability to remain calm and professional with challenging customers
• High school diploma or equivalent required; Associate's degree or higher a plus

???? YOUR CALL CENTER EXPERIENCE CAN TAKE YOU FURTHER!

Whether you're currently working as a:

???? Call Center Representative
???? Appointment Scheduler
☎️ Customer Service Representative
???? Dispatch Coordinator
???? HVAC Customer Service Rep
???? Plumbing CSR
⚡ Electrical Service Coordinator
???? Inbound/Outbound Call Center Agent

…we want to hear from you!

???? BRING YOUR CALL CENTER EXPERIENCE TO RUSSO BROS. & CO.!

Join a company with 70+ years of history, a steady customer base, strong benefits, weekly pay, and a team that values the people behind every customer call.

???? APPLY TODAY!

Russo Bros. & Co. – East Hanover, NJ
High-Volume Call Center | HVAC & Home Services

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Disclaimer:
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

RUSSO BROS. is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace for all employees.