Customer Service Representative - Wellness Sales Associate

Job Description

Job Description

This is a part-time, on-site role at our Florham park, N J location.

About beem® Light Sauna -

We’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives.

Role Description

This position is responsible for sales, customer service, and maintenance of studio.

Studio Operations, Cleaning & Support

• Perform thorough sauna and suite refreshes between appointments, including disinfecting surfaces, organizing amenities, and restocking supplies
• Ensure rooms, front desk, common areas, and restrooms, are always clean, sanitized, and guest-ready
• Follow established cleaning, sanitation, and safety procedures
• Assist with administrative tasks/ special projects and attend meetings and trainings

Client Experience & Retention

• Greet all guests warmly and deliver consistent, top-tier service in person, over the phone, and through automated communication systems
• Follow proper member check-in, guest registration, and front desk procedures
• Accurately handle sales transactions, account updates, and customer care calls
• Create an engaging, and professional environment that encourages repeat visits and referrals
• Address client questions / concerns, escalating to the Studio Manager when needed
• Model beem® mission, vision, and values in all interactions and represent beem® Light Sauna professionally as a brand ambassador

Sales Execution & Revenue Support

• Generate membership, package, and retail sales
• Follow studio sales scripts, pricing guidelines, promotions, and closing standards
• Manage leads including inquiries, follow-ups, tours, and conversion conversations
• Support studio events, promotions, and community outreach initiatives

Who You Are

• Language: English (Required)
• High school diploma or equivalent; additional education or certifications in a plus
• Strong sales and customer service skills, with the ability to engage clients
• Ability to work collaboratively and build positive relationships with clients
• Professional, team player/leader, punctual, reliable, and trustworthy
• Ability to remain calm, respectful, and professional in all customer interactions
• Proficient with PC/Mac, studio software, and CRM tools (Mindbody or similar)
• Organizational skills, attention to detail, professionalism and customer-focused
• Ability to work independently, take initiative, and manage multiple responsibilities
• Preferably have sales experience in fitness, health, wellness
• Interest in health and wellness, with a willingness to learn and educate others about the science and benefits of infrared sauna, red light, and chromotherapy

Physical Requirements

• Capable of lifting to 30 lbs. and may be required to sit / or stand for four+ hours.
• Able to work weekends especially during peak activity periods
• May be required to reach with hands/arms and able to bend, lift, and kneel

What You’ll Get

• Competitive Market Compensation (based on experience)
• Monthly bonus tied to sales, membership acquisition & retention
• Employee discounts on studio services
• Flexible scheduling

Join beem® Light Sauna – Florham Park and help us grow a community where wellness, connection, and positivity shine bright.

\nCompany Description

About beem® Light Sauna
At beem® Light Sauna, we’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives.

Company Description

About beem® Light Sauna beem® Light Sauna, we’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives.