Sales BDC Coordinator

Are you passionate about customer service and looking for a fast-paced role where no two days are the same? Whether you're a seasoned automotive professional or a customer service expert from another industry, Paul Miller Auto Group invites you to join our award-winning team.
As a BDC (Business Development Center) Representative, you'll be the friendly voice and digital connection between our dealership and our valued clients - helping to schedule appointments, follow up on leads, and ensure every guest has a 5-star experience from the first contact. You'll be working in our brand-new, state-of-the-art Range Rover facility, representing one of the most prestigious luxury automotive brands in the world.

• Answer inbound calls, emails, and internet inquiries for sales & service
• Follow up with customers to confirm appointments and reschedule no-shows
• Support the sales and service teams by generating and nurturing leads
• Contact customers based on current promotions and incentives
• Track all interactions in our CRM with clear, consistent notes
• Be a key player in a high-energy, fast-paced environment

• Base hourly pay + commission with high earning potential
• Work in a brand-new luxury Range Rover facility
• Full benefits: Medical, Dental, Vision, Life Insurance
• 401(k) + FSA options
• Paid time off + short/long-term disability coverage
• Employee wellness programs
• Opportunities for advancement in a growing automotive group

• Previous experience in a BDC, call center, or customer service role (auto experience a plus!)
• Comfortable handling a high volume of calls and emails daily
• Strong communicator with a friendly and persuasive phone presence
• Highly organized and detail-oriented
• Tech-savvy and comfortable with basic computer software and CRM systems
• Reliable, upbeat, and team-minded