Contact Center Associate

Pay Range The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. Compensation decisions are determined using factors such as relevant job‑related skills, experience, and education or training. Incentives are performance‑based and target varies by role. Benefits 401(k) Company Match (up to 3%) – 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match What You’ll Do Handle 70–100 inbound calls per day in a fast‑paced contact center. Deliver high‑quality, empathetic service aligned with call quality standards and key performance indicators such as average handle time, quality, and member survey results. Resolve member inquiries and escalations using sound judgment and creativity. Adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions. Meet performance standards for schedule adherence, attendance, and process procedures. Identify opportunities to enhance the member experience. Qualifications High School Diploma + 1 year experience in customer service, or Bachelor’s Degree. Minimum 2 years of customer service experience. Preferred 1 year of contact center experience. Preferred 1 year of financial institution experience. Ability to work a flexible schedule, including evenings and weekends. Comfortable in a high‑volume, metrics‑driven environment. Successful completion of in‑house training program after hire with no missed training sessions. Ability to manage multiple priorities and handle escalated calls with professionalism. Location Candidates must reside in WA, OR, or ID. Schedule Remote Training: Monday–Friday | 8:00 AM – 4:45 PM PST. Post‑Training: Flexible hours of operation. Contact Center availability needs are Monday–Friday | 7:00 AM – 7:30 PM PST and Saturday | 9:00 AM – 1:30 PM PST. Schedules are based on business needs; 30‑day notice provided for shifts outside bid. EEO Statement BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. #J-18808-Ljbffr BECU