Head of Operations - Crossroads Venues

Job Summary: Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE:

The Head of Operations Crossroads is responsible for all aspects of entertainment business operations in five (5) venues; MGM Music Hall, Citizens House of Blues, Paradise Rock Club, Brighton Music Hall, and the Orpheum Theatre. Responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our team members to develop and to be productive, while ensuring an amazing guest experience.

WHAT THIS ROLL WILL DO:

Control the day-to-day operations of the Venues within the policies and guidelines set forth by the company to include oversight of the security department within Crossroads venues. Facilitate proper communication and organization, as well as to and from corporate. Provide overall leadership and support for all staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct. Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience Oversight of Sponsorships for Crossroads venues. Ensure employees work productively and develop professionally. Manage physical venue to ensure proper maintenance and repair. Work with Aramark to Maintain food & beverage budget through inventory management, pricing and process improvement and proper training of staff. Manage the relationship with various vendors in the venues such as CleanCo etc. Coordinate with talent management team to build the budget and forecast Work closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation and cleanliness in food and beverage areas. Work closely with executive leadership team to ensure growth, increase efficiency, improve team morale, and minimize risks to the business. Maintain a positive relationship with landlord, our business partners, and local law enforcement. Maintain positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue. Ensure that all events are executed properly, to the client’s satisfaction. Promote positive employee relations including effective delegation of duties and fostering high staff morale. Provide leadership and direction resulting in employee retention. Works closely with Live Nation promoters and operations and provides direction on standards and compliance Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams. Advance each show with tour security directors and fulfill tour security requirements Identify, develop, and retain high potential team members to build business bench strength. Create and maintain framework for strong interdepartmental communication to effectively implement cross-promotional goals and objectives. Foster and maintain community and partner relations to further the interests of the company and venue. Create a positive guest relations/experiences in a manner that portrays an energetic, sympathetic image of the venue. Analyze demographics of the market and look for opportunities to increase markets; work with marketing, special events and promotions staff to create internal and external promotions. Review all special events contracts for profitability and feasibility for execution; ensure that all special events are executed to Live Nation standards. Participate in preparing annual operational and CAPEX budgets, in conjunction with executive leadership team and home office support team members. Responsible for maintaining the OPEX and CAPEX budget along with full P&L of Crossroads. Participate in developing long and short-term plans for revenue growth and cost control measures. Ensure systems and processes are in place for all cost controls/inventories. Develop new revenue streams including programming, F&B promotions, talent, and retail.

WHAT THIS PERSON WILL BRING:

Minimum 9+ years of experience overseeing multiple venues as a General Manager or Director of Operations in a hospitality related business; restaurant operations experience is highly preferred. Responsible Alcohol Awareness Training Certification or equivalent. Experience/interest in wines, spirits, and mixology. Must have extensive background in event sales and promotion. Ability to perform all job duties and responsibilities. Requires excellent communication skills, both verbal and written. Must have expertise in profitability analysis and budgeting. Exhibits strong critical thinking skills in immediate and long-term situations. Had experience in managing night/weekend shifts as this position requires nights, weekends, and in venue oversight

REQUIRED SKILLS:

Proficiency in Microsoft Office Suite (word, PowerPoint, Outlook, Teams) along with Advanced proficiency in Microsoft Excel including pivot tables, VLOOKUP, advanced formulas and data analysis. Experience with event management and CRM tools such as salesforce/ROME Strong data analysis and reporting skills to support decision making Understanding of workforce scheduling systems Ability to create operational reports, performance dashboards, and KPI tracking tools. Ability to perform all job duties and responsibilities. Requires excellent communication skills, both verbal and written. Exhibits strong critical thinking skills in immediate and long-term situations.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions. The expected compensation for this position is:

$120,000.00 USD - $150,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. #J-18808-Ljbffr Live Nation Entertainment