Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

Remote Customer Advisor for HBO Max (German Speaker) Turkey-based Berlin, Germany Or refer someone Job Openings Remote Customer Advisor for HBO Max (German Speaker) Turkey-based About the Job Remote Customer Advisor for HBO Max (German Speaker) Turkey-based About the Role We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels. This is a remote position, and all necessary equipment will be provided. Project: HBO Max Contract: Full-Time Location: Remote (only residents in Turkey) Languages Required: German C1, English B1 Shifts: Rotating shift schedule (5 days per week) Summer Shifts 10:00 19:00, 13:00 22:00, 16:00 01:00 Winter Shifts 11:00 20:00, 14:00 23:00, 17:00 02:00 Responsibilities Provide customer support through phone, email, chat and social media Assist customers with technical issues, account and content inquiries Follow internal processes and escalate cases when needed Deliver service with empathy, accuracy, and professionalism Your Profile Fluent in German (C1) and English (B1) Strong communication, problem-solving, and multitasking skills Computer literacy Turkish ID (must reside in Turkey) What We Offer Online 10-day onboarding training Net Salary: 30,000 TL Quality Bonus: 10% Meal Allowance (Pluxee Card): 4,500 TL Private Health Insurance: Maphre SS Why Join Us? Become part of a dynamic, multicultural team supporting one of the world's leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!