Treasury Operations Analyst

Treasury Operations Analyst

Stock Yards Bancorp, Inc., parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

FLSA Status: Non-Exempt

Department: Deposit Operations

Hours of Operation: Monday – Friday, 8:00am – 5:00pm (9:00am – 6:00pm for 1 week within a 6-week rotation)

General Job Summary:

Perform product and service support to Treasury Management Officers, Relationship Officers and external Treasury Management customers.

Organizational Duties and Responsibilities:

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

• Provide WOW service to both internal and external customers with a sense of urgency and sensitivity to customer issues
• Maintain relationships with client base and other internal departments to improve business performance
• Respond promptly to all customer requests via phone, face-to-face or via online channels
• Take ownership of customer issues and follow-up on outstanding requests and escalate issues when necessary
• Install, train and provide technical and mechanical support for all Treasury products and services for new and existing customers
• Order equipment and monitor invoicing of equipment
• Maintain all aspects of the customer data base, to include exposure limits and renewal dates
• Prepare department documents for imaging. Acquire, retain and translate product knowledge, to include software and equipment enhancements to both internal and external customers
• Follow established policies and procedures in the set-up and maintenance of all Treasury Management products and services within the department
• Support the processes to ensure all Treasury Management Support audits meet or exceed requirements
• Participate in the testing and implementation of new products, services, software and hardware
• Maintain working knowledge of all Treasury Management systems. Assist with training to other team members and customers as needed
• Assist in the training to account officers as needed on new systems, upgrades to existing systems and internal processes
• Perform duties to monitor and assist with risk limit documentation requirements
• Assist with product installation/implementations using phone, PC and on-site visits as needed.
• Assist with the writing and annual review of job procedure manual
• Occasional customer site visits
• Any additional duties assigned by supervisor as the need arises

Working Conditions: Primarily involves working internally; however may require on-site visits for customer support, training and software/hardware installations

Minimum Job Requirements:

Education: BS/BA in business/finance or equivalent banking experience with High School/GED education

Experience: 3 years banking experience with knowledge of treasury management products and services preferred

Specific Skills:

• Able to work collaboratively with those inside and outside the organization
• Strong written and verbal communication skills via phone, face to face and online channels.
• Good analysis and research skills
• Professional appearance and demeanor
• Adapts well to change
• Team oriented
• Customer oriented
• Strong time management skills
• Demonstrated initiative
• Proficient in Microsoft Office programs, particularly Word and Excel

Specialized: CCM/CTP/AAP Certification Preferred

Physical requirements:

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits:

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program