Auto Repair Shop Manager/Salesperson

Job Description

Job Description

We are seeking an experienced and motivated Auto Repair Shop Manager / Salesperson to oversee daily operations, manage customer relationships, and drive shop sales. The ideal candidate has strong automotive knowledge, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

Customer Service & Sales:

• Greet customers, understand their vehicle concerns, and provide accurate repair estimates.
• Upsell recommended maintenance and repair services in a professional and transparent manner.
• Maintain strong relationships with repeat and new customers to ensure satisfaction and retention.

Shop Management:

• Supervise technicians and ensure all repairs are completed efficiently and accurately.
• Schedule jobs, allocate work, and monitor progress to meet deadlines.
• Maintain a clean, organized, and safe work environment.

Operations & Financials:

• Manage parts ordering, vendor relationships, and inventory levels.
• Track daily sales, labor hours, and profitability targets.
• Prepare and review work orders, invoices, and reports.

Team Leadership:

• Motivate and coach the team to achieve performance goals.
• Ensure compliance with company policies and safety standards.
• Support training and development of staff.