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Auto Repair Shop Manager/Service Writer

Best Price Auto

Job Description

Job Description

Key Responsibilities:

Customer Service & Sales:

  • Greet customers and listen to vehicle concerns
  • Create repair orders and explain services clearly
  • Provide repair estimates and get customer approval
  • Upsell recommended maintenance and repairs
  • Handle complaints and ensure customer satisfaction

Shop Management:

  • Schedule appointments and manage workflow.
  • Assign jobs to technicians.
  • Order parts and track inventory.
  • Monitor labor hours and productivity.
  • Ensure quality control before vehicle delivery.

Administrative Duties:

  • Prepare invoices and collect payments.
  • Work with insurance companies when needed.
  • Maintain service records and documentation.
  • Track daily/weekly sales and performance metrics.

Skills Required:

  • Strong communication and customer service skills.
  • Basic automotive knowledge.
  • Sales and negotiation ability.
  • Leadership and team management.
  • Organization and multitasking.
  • Computer skills (shop management software).
Vacancy posted 13 days ago
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