Host - Steelbach

Job Description

Job Description

Join the team at Steelbach, a Southern-inspired kitchen and chophouse located in the heart of Armature Works. We are seeking dynamic, hospitality-driven individuals who thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional guest experiences. At Steelbach, we take pride in creating memorable moments through outstanding food, genuine hospitality, and a commitment to customer satisfaction.

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work evenings, weekends, and holidays.

What You'll Do

• Welcome guests to Steelbach with warmth and intention
• Provide accurate wait times and manage the waitlist with confidence and transparency
• Manage reservations and coordinate seating across our dining and bar areas with precision
• Escort guests to their assigned tables, present menus, and introduce their server by name
• Bid farewell to every departing guest
• Coordinate with the wait staff on available seating and floor flow in real time
• Give extra care and attention to guests who may need additional assistance
• Answer incoming calls promptly and address guest inquiries with professionalism
• Step in to assist the wait staff as needed
• Perform other related duties as assigned

What You'll Bring

• A natural ability to connect with people and make them feel genuinely at ease
• Strong organizational skills — you can manage a full floor without losing your composure
• Solid understanding of restaurant etiquette and guest experience standards
• Familiarity with health and safety regulations
• Excellent communication skills, both in person and over the phone
• Ability to monitor the entire dining and bar area with a sharp, attentive eye
• Flexibility to work evenings, weekends, and holidays
• Good physical condition to stand and move throughout an entire shift
• High school diploma or GED
• Previous experience as a Host/Hostess or Server preferred
• Experience managing reservations is a plus

Physical Requirements

• Remain standing for extended periods throughout the shift
• Bending, squatting, and lifting up to 15 lbs. for short distances
• Ability to work comfortably in a fast-paced environment with varying noise levels

What's In It for You

• Competitive Pay
• Referral Program - Know great people? Bring them in
• Flexible Schedule - Work that fits your life
• Employee Discount
• Collaborative Team Environment - A crew that lifts each other up — we win as one