Floor Supervisor- Store 129, Naperville, IL (Ace Lane)

Floor Supervisor

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Customer Service

• Project a positive representation of Ace Retail Group
• Proactively assist customers in solving problems
• Greet customers throughout the store and thank them upon exit
• Maintain a friendly and outgoing demeanor with customers and associates
• Answer calls and pages promptly, courteously, and effectively
• Resolve customer complaints and issues with Ace Retail Group's best interest in mind
• Maintain strong product and store layout knowledge

Store Operations

• Ensure a positive, professional, and safe work environment
• Supervise general store operations
• Perform opening and closing procedures
• Assist with Store Support Center program implementation
• Support Loss Prevention, Safety, and Audit compliance
• Assist General Manager and Assistant Manager with store operations
• Communicate operational or managerial issues timely
• Maintain cleanliness of sales floor, stockroom, and outdoor areas
• Ensure price changes and label updates are accurate and timely
• Support cashiering functions including training, audits, and reporting
• Perform other duties as assigned

Inventory & Merchandising

• Ensure forklift operations and receiving are completed safely and efficiently
• Support receiving, stocking, and merchandise organization
• Maintain appropriate back stock levels
• Ensure cycle counts and inventory accuracy processes are completed
• Assist with merchandise resets throughout the store
• Ensure all signage is current and accurate
• Maintain a clean, organized, and well-merchandised sales floor

Leadership

• Manage store operations in the absence of the General Manager and Assistant Manager
• Lead by example and maintain approachability
• Assist in training and development of associates
• Participate in store meetings
• Communicate merchandising, cost control, and sales ideas to leadership
• Partner with leadership for development and advancement opportunities

Other Essential Requirements

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions:
• WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through peopleour strength is being helpful.
• EXCELLENCE Excellence honors God and inspires people. We strive to be the best and continuously improve.
• LOVE Love the people, love the work, and love the results.
• INTEGRITY We act with honesty, reliability, and strong character to build trust.
• GRATITUDE We recognize we are blessed to serve others.
• HUMILITY We pursue greatness with respect and modesty.
• TEAMWORK We collaborate for mutual successTogether, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School diploma or GED equivalent
• Ability to read and interpret safety rules and procedure manuals
• Basic math skills (addition, subtraction, multiplication, division)
• Ability to compute ratios, percentages, and interpret graphs
• Ability to work independently
• Flexible work schedule
• Strong verbal and written communication skills
• Ability to foster teamwork and motivate others
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance

Compensation Details

$17 per hour