Beauty Counter Manager - Natick Mall

Summary Lead sales and customer experiences for an assigned luxury beauty brand at a Nordstrom counter, combining selling and teaching to maximize sales and build customer loyalty. Provide makeup applications and skincare consultations while managing vendor events and leveraging in-store and digital selling tools. Responsibilities Conduct makeup applications, skincare analyses, and personalized product recommendations. Set and achieve personal and counter sales goals using in-store and digital tools, including text and social media. Manage scheduling and execution of vendor events and promotions and maintain strong vendor relationships. Handle sales transactions, refunds, exchanges, and open Nordstrom Rewards accounts to build customer loyalty. Maintain counter organization, cleanliness, and a customer-ready presentation. Collaborate with and support team members to create an inclusive and welcoming environment. Requirements Passion for beauty trends, makeup application, and skincare with a strong customer service orientation. Excellent interpersonal skills with the ability to connect with customers and handle concerns with empathy. Strong multitasking, organization, follow-through, and initiative. Drive to achieve sales goals and willingness to use networking and digital selling tools. Flexible schedule availability, including evenings and weekends. Ability to stand and move continuously for 6–8 hours, perform frequent bending/reaching, and lift up to 25 pounds. #J-18808-Ljbffr brobstongroup.com - Jobboard