Program Manager

Principal Program ManagerAt Loftware, It's all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.Possible locations: Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours)Please note: Visa sponsorship is not available for this role.Position summary: Loftware is looking for a Principal Program Manager who will be responsible for managing customer-facing full life-cycle projects, from PreSales handoff through full implementation/configuration to go-live. They will use Project Management Professional methodologies to simultaneously manage multiple system implementation projects, utilizing internal resources and internally developed applications. It is critical that this position manage and deliver on-time projects within scope and budget, delivering functionality agreed to within the Statement of Work (SOW).Responsibilities:Full project life cycle ownership: successful project delivery will include full implementation from Project Initiation to Technical Support handoff for multiple customer-facing major initiatives simultaneously.Moderate understanding of systems architectural solutions to be implemented.Prepare detailed project plan for multi-phase projects. Projects will include, but not limited to: Planning, Specification Development, Installation, Configuration, UAT, Training, Go-Live and Functional/Architectural Documentation.Ensure that projects are proceeding according to scope, schedule, budget and quality standards.Provide remote and on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.Manage project scope, time management and changes per Statement of Work. Manage Change-order process to minimize scope-creep.Define success criteria and disseminate them to involved team members throughout project life cycle.Report on project success criteria results, metrics, tests, and deployment management activities. Provide at least weekly project reports preferably automated via Professional Services Automation (PSA) system.Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.Prepare configuration/design effort estimates to justify resource planning and allocation. Delegate tasks and responsibilities to appropriate personnel with a clearly defined.Prioritize and manage solution quality issues and escalations with Product Management and Development departments.Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.Proactively research and communicate additional opportunities for expansion within the existing customer base (land and expand).Instill trustworthy and resourceful relationship between customers and Loftware.Required Qualifications:10 years of program management experience, including tracking and planning projects.At least 5+ years of experience working with business stakeholders within a cross-functional matrix environment.Experience in PM methodologies (Agile, PRINCE2, PMBOK, etc.).Experience with Salesforce.Experience in activities and resource planning with enterprise software projects.Flexibility and proven ability to conform to shifting priorities, demands, and timelines.Decisiveness in resolving business problems, making decisions and identifying priorities.Advanced competency with software programs to manage projects, including but not limited to Microsoft Office Word, Excel, PowerPoint, Visio, Microsoft Project, Technical Design Specifications, and Functional Specifications in Validated and non-Validated environments.Preferred Qualifications:Experience working for large system integrators is a plusExperience in or with supply chain companies is a plusSoft Skills:Ability to work effectively and cooperatively with virtual teams.Leadership, diplomatic, and motivational skills including the ability to lead across multiple physical teams and physical regions.Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding teams accountable for performance.Fluent in English. Multi-Language fluency (written and verbal) preferable.Why Join Us?Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.We use the power of the global team.We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.We Win with InclusionAt Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.About usWe make the Supply Chain workAt Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.