Family Services Specialist II

Salary: $67,508.74 - $90,428.52 Annually
Location : Alexandria, VA
Job Type: Full-Time
Job Number: 2027-00513
Department: Department of Community and Human Services
Division: CENTER FOR ADULT SERVICES
Opening Date: 08/12/2026
Closing Date: 9/2/2026 11:59 PM Eastern
Bargaining Unit: N/A

Family Services Specialist II

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Family Services Specialist II position.
An Overview

The Family Services Specialist II Provides mental health outreach, case management, supportive counseling, crisis intervention assessment and interventions to older adults with serious mental illness and multiple medical problems as a member of the Older Adult Clinical Services Team (Geriatric Mental Health). Coordinates consumer care and facilitates referrals to various community providers, resources and service agencies. Provides supportive counseling, assessment of needs, risk and interventions for treatment planning. Performs much of the work with this population in consumers residences, senior centers and supportive living facilities.

What You Should Bring

The ideal candidate should have the ability to be tolerant concerning others; ability to handle crisis and work under pressure; ability to write and speak clearly and to have working knowledge of mental health issues; have knowledge and skills of intervention techniques with individuals, families, groups and other agencies.
The Opportunity

• Facilitates consumer access to a variety of mental and physical health treatment providers, including scheduling doctors' appointments for consumers, accompanying them to their appointments and acting as an advocate for the consumer regarding their health care;
• Provides supportive counseling to individuals and groups of older consumers re: life adjustments, stress management skills, psycho-education and interventions designed to enhance decision making and coping skills;
• Provides intensive mental health case management to older adults with serious mental illness (SMI);
• Monitors consumer's mental health status and compliance with medication and other forms of treatment;
• Communicates regularly with other service providers to coordinate consumer treatment and ensure all needs are being met;
• Links clients to needed services and explores community resources including assisting clients in receiving and maintaining entitlements and benefits;
• Works regularly with Adult Protective Services in monitoring and assessing elderly consumers;
• Works regularly with guardians and representative payees on behalf of the consumers including assisting with consumer's finances;
• Provides community education and referral to citizens of Alexandria and other City agencies;
• Works in the community, providing services where the client is and contacts clients when appointments are not kept;
• Maintains clinical records in accordance with State, City, Departmental, and Federal compliance requirements;
• Performs related work as required.

About the Department
The Center for Adult Services (CAS) provides programs and services in Aging; Adult Protective Services; Clinical & Emergency Services; and Community & Residential Support Services for seniors and for persons with mental illness, intellectual disabilities and substance use disorders. CAS provides compassionate and effective person-centered services based on best practices. Our teams support self-determination, safety and recovery for Alexandria residents affected by abuse, neglect, mental illness, intellectual disabilities and substance abuse disorders.

Minimum & Additional Requirements
Master's degree in a human services field and two (2) years of relevant experience. Employees must possess a valid driver's license issued by the state of their residence if they are in a position with driving responsibilities.
Preferred Qualifications
Preference will be given to applicants with experience in behavioral health, case management, or community-based services. Experience working with older adults or individuals with serious mental illness is preferred but not required. Applicants who demonstrate a strong interest in serving older adults and the ability to work effectively with complex behavioral health needs are encouraged to apply.

Notes
This position requires the successful completion of pre-employment background checks including but not limited to: FBI/Federal Records Check; VA State Child Abuse/Neglect Registry; Medicare/Medicaid Fraud Database; education/certifications; and driver's license.
Schedule: Monday through Friday,8:00AM - 5:00PM
The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, military status, or disability.
We are proud to welcome you to explore the City of Alexandria's excellent benefits and programs!
The benefits referenced on this site, may be changed from time to time without notice. Temporary and some part-time positions are not eligible for these benefits. For further information, please contact the Talent Acquisition Team of Human Resources at
01


In Virginia or any other location, have you ever been or are the subject of a founded complaint of child abuse or neglect? If yes, list all cases and explain. If no, indicate "N/A."
02


All positions in DCHS require successful completion of pre-employment background checks in the Virginia State Child Abuse/Neglect Registry and national Medicare/Medicaid Fraud Database. Some positions require criminal records check, and scrutiny of any found criminal records against the Virginia Department of Behavioral Health & Developmental Services list of Barrier Crimes. Some positions require drug testing, and verification of driver's license and education/certifications.

• I Understand.

03


To answer "Yes" to this question, you must answer "Yes" to all the following questions:• Do you have a Master's Degree in a Human Services field and at least two (2) years of relevant experience? • Do you possess a valid driver's license issued by the state of your residence? If you answer "No" to any part of this question you must answer "No".

• Yes
• No

04


If you answered "No" to question 3, do you have any equivalent combination of experience and training which provides the required knowledge, skills, and abilities for this position? (If you answered, "Yes' to question 3, please answer "Yes" to this question).

• Yes
• No

05


Do you have experience in behavioral health, case management or community-based services?

• Yes
• No

06


Do you have experience working with older adults or individuals with serious mental illness?

• Yes
• No

07


Do you have strong interest in serving older adults and the ability to work effectively with complex behavioral health needs?

• Yes
• No

Required Question