General Manager

about wagamamafrom bowl to soul isn’t just how we serve food it’s how we show up for our peopleat wagamama, every dish we make and every shift we work is guided by one belief: we can always be better today than we were yesterday. that’s kaizen in our heartwe’re a place where your work has purpose, your voice matters, and your growth is taken seriously. where bold ideas are welcomed, effort is noticed, and learning never stops. you won’t just clock in you’ll build skills, confidence, and a career alongside people who care deeply about what they do and who they do it withif you’re looking for more than a job if you want to be part of something that feeds your future as much as it feeds our guests this is your signfrom bowl to soul, start your journey with wagamama and apply nowabout this rolethis role will lead the restaurant to deliver outstanding guest experiences and business results. some key responsibilities include hire, develop + retain a high performing team; run day to day operations to build sales and control costs resulting in optimum business results; and act as a wagamama brand champion who sets the tone for hospitality, food quality, cleanliness and a welcoming environment.what you’ll do:people leadership + cultureDeliver warm, energetic, and personable guest service while creating a welcoming Wagamama dining experiencerecruit, select, train, lead and retain a diverse team building a strong internal talent pipelineset clear expectations and provide coaching and feedback to develop managers and team members into stronger performersmodel guest first leadership + promptly resolve guest concerns to drive return visitsmonitor + address guest satisfaction scores on platforms such as open table, tattle, and rewards networkguest experience, food safety and brand standardsensure consistent execution of food safety, food quality, cleanliness, and overall brand environment goals in line with wagamama operating standardsopen and close the restaurant following established procedures and checklistsensure required paperwork is accurate and on timetraining, onboarding and compliancedrive sales, profitability, and operational excellence in partnership with the director of operations and support teamscreate and deliver annual operating plan and budget + review results routinely to immediately address variancesperforms duties as needed to support restaurant operationsplan staffing levels + approve schedules to meet demand while controlling labor coststraining + systemsuse tools (microsoft office, open table, tattle, paycom, hotschedules, etc.) to manage operations, people and reporting ensuring employee records are accurate in these systemsoversee onboarding and training across all roles; leverage the learning management system (lms) and training sop’s to schedule, track, and evaluate progress.ensure completion of required compliance training (e.g., anti harassment and discrimination, pci, and workplace safety, etc.) + maintain certifications (food safety/sanitation, responsible alcohol service, allergen awareness, etc.).maintain and continuously improve written operating standardsqualifications7+ years of restaurant management experience, including minimum 3 years in gm (or equivalent) rolehigh quality casual or fine dining leadership preferredfinancial acumen with experience managing labor + food cost controlsspeak and understand englishsanitation + food safety certification in accordance with local/state lawsskills + strengthsproven track record of delivering results + strong financial acumen and problem-solvingexcellent communication (written and verbal), relationship-building and influencing skillseffective in fast-changing environments with strong deployment and prioritization skillssound business judgment + data analysismaintain composure under pressurecomputer literacy + ability to learn new softwarecross-functional understanding of foh and boh operationsphysical + work environment + availabilityability to stand and walk for extended periods (potentially 10+ hours)ability to lift and carry up to 25 40 lbs as neededfrequent bending, reaching, twisting, temperature changesworks primarily indoors, with occasional outdoor tasksavailability to work days, nights, weekends, and holidays in a fast-paced environmentdepending on business needs, requires up to 55 hours per weekmay be required to respond to urgent business needs when off-site.potential of 15 to 20% travel #J-18808-Ljbffr