Service Desk Analyst
Full-time
Manila Recruitment
You will perform a critical function within the network repair process and can ultimately impact the client’s ability to meet network availability and time-to-repair commitments made to the customers. You will have the opportunity to work on exciting and innovative projects and at the same time maintain a work-life balance lifestyle. Customer Trouble management: Accept customer phone calls/emails for circuit troubles, isolate fault location, and notify about repair progress as required. Inquire from diverse vendors and provide regular updates to the customer on circuit status. Equipment monitoring: Check live service status and able to retrieve historical events Workload Management: Ensure a...
Vacancy posted 9 hours ago
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