Remote Healthcare Customer Service Representative - Bilingual

Customer Service RepresentativeLocation: United StatesEmployment Type: Full-timeSupporting: HealthcareHere's What the Job Really Looks LikeYou're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.How You'll Make an ImpactGuide customers through questions, concerns, or challenges they encounter while using the product or serviceListen actively to understand the root of the issue and provide clear, effective solutionsRecord detailed call information for auditing, reporting, and follow-up purposesMaintain and update customer records to ensure accurate and current informationIdentify opportunities to introduce customers to new or enhanced services that meet their needsProvide recommendations and guidance in a way that adds value and enhances the overall customer experienceWhat'll Set You Up for SuccessRequired:High school diploma or GED6+ months of customer service or sales experience preferredWork at home environment is in a private residence and matches the address listed on fileComfortable working with company-issued equipment such as a webcam if applicable.An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.For Internal Candidates:Must not be on any corrective action or performance plansMust have held your current position for 6+ monthsMust have relevant industry/program experienceLocation Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Oklahoma, Tennessee, Texas, Utah, West Virginia and Virginia.Why Alorica?Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.What We Offer:Company provided equipmentRemote onboarding and virtual training experienceLeadership development programs designed to support career growth and advancementProfessional and personal development through open-access courses via Alorica AcademyVirtual employee engagement activities and team eventsEmployee referral bonus programEmployee discount programRecognition and rewards programsRemote mentorship and coaching opportunitiesHealth, dental, and vision coverage with HSA optionsPaid time offFlexible pay options: daily or weekly pay401(k) retirement planLeadership development programs that really grow your careerOpen access courses through Alorica AcademyPaid training and tuition reimbursementEmployee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and moreEmployee assistance program for personal and professional supportAdditional voluntary benefits to meet your individual needsOur ValuesBold – We challenge conventions and take smart risksRelentless – We deliver results, no matter what it takesConnected – We work as One Alorica because we're stronger togetherTrue – We show up as our authentic selves, every single dayReady to Join Us?If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.Apply Today!Equal Opportunity Employer – Veterans/DisabledDISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.