Veterinary Assistant/Customer Service Representative - Hoboken Vets Animal Clinic

Veterinary Assistant/Customer Service Representative

Care for animals. Support your team. Make a difference every single shift.

At Hoboken Vets Animal Clinic, we know it takes a village to care for pets and Veterinary Assistants are the glue that holds it all together. We're looking for a compassionate and motivated Veterinary Assistant/Customer Service Representative to join our crew and bring skill, kindness, and hustle to every exam room, surgery prep, and tail wag.

What You'll Be Doing (Hybrid VA + CSR Role)

This position blends client-facing responsibilities with hands-on patient care, creating a dynamic and engaging workday.

Veterinary Assistant

• Assisting doctors and technicians in exam rooms and treatment areas.
• Safely restraining patients during exams and procedures.
• Supporting laboratory testing, including blood, fecal, and urine samples.
• Administering medications as directed.
• Preparing patients for procedures and supporting surgery workflow as needed.
• Monitoring patients and reporting changes to the medical team.
• Cleaning and sanitizing exam rooms, kennels, and equipment to maintain a safe, efficient hospital.

Customer Service Representative

• Greeting clients and patients with warmth and professionalism.
• Answering phones, scheduling appointments, and supporting daily hospital flow.
• Communicating clearly with pet owners about care plans, next steps, and estimates.
• Processing payments and helping clients navigate services and recommendations.
• Keeping medical records accurate and well organized in our software system.

You Might Be a Great Fit If You

• Love animals and genuinely enjoy helping people.
• Bring a calm, steady presence, especially during busy moments.
• Are organized, detail-oriented, and dependable.
• Communicate clearly, kindly, and confidently with clients and teammates.
• Enjoy variety in your day and are happy to jump in wherever needed.
• Feel comfortable using computers, phone systems, and medical records software.
• Are eager to learn and grow your skills in both client service and patient care.
• Value teamwork and take pride in supporting a positive workplace.

Compensation

The anticipated pay range for this position is $17 to $22 per hour. Final compensation will be determined based on experience, skills, and qualifications.

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!