Operations Manager

WHY MILLCRAFT

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.

THE DIFFERENCE YOU WILL MAKE

Reporting to the Director of Operations, the primary responsibility of the Operations Manager is to manage and oversee the day-to-day functions within the distribution center in establishing and maintaining efficient and effective processes in the flow of merchandise in and out of the facility. The Operations Manager is responsible to assure growth, diversification and learning among all Operations team members. This role requires strong leadership, strategic thinking, and the ability to optimize workflows, resources, and personnel to achieve operational excellence.

CORE FUNCTIONS OF THIS ROLE

• Oversee all operational activities of the distribution center (DC) in order to manage and improve the flow of inventory in and out of the facility - includes receiving, picking, packing, shipping, transportation, and others
• Ability to manage a total operation to meet productivity and safety targets
• Train, coach, develop, and lead all employees to encourage professional growth and great performance. Provide feedback to employees to foster open communication and support retention of great employees
• Participate in the management of the DC budget and financials
• Collaborate on staffing levels and productivity in order to achieve and maintain a cost-effective operation
• Make recommendations to increase sales, decrease expenses and improve profitability
• Coordinate and communicate with other divisions and support departments and stores to ensure that the right product is in the right place at the right time
• Ensure that all loss prevention and security guidelines are followed
• Support and drive operational changes and build a “learning” culture
• Set expectations and hold team accountable for efficient and effective movement of inventory to ensure timely delivery and accurate inventory
• Participate in the annual performance evaluation process with input and suggestions for improved performance, skills gaps and opportunities for training, attendance, participation in and recognition of safety, and others
• Provide training for, oversee and maintain compliance with Millcraft’s safety procedures and OSHA guidelines. Participate in Millcraft’s annual Safety Summit. Ensure proper usage of Personal Protective Equipment (PPE). Assure all employees are trained in the use of all equipment
• Prevent workplace incidents and injuries through training, safe work standards, a clean workplace free from debris and litter, and others
• Participate in and/or oversee first reports of injury, investigations, assessing root causes, and implementing necessary improvements in support a safe work environment
• Engage with other division DC’s, stores, customer service and others to assure solid communication and collaboration in the movement of inventory along the supply chain
• Identify, address and providing solutions to logistical challenges and problems.
• Manage the company’s time and attendance system with regard to editing, auditing and approving non-exempt employees’ hours worked. Understands and complies with Department of Labor – Wage and Hour Division as communicated and managed by Millcraft’s Human Resources and Operations leadership team
• Support the effective use of Millcraft’s ERP system and provide training and retraining to all Operations employees
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
• Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
• Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
• Other duties as needed for the business.

WHAT YOU’LL NEED TO SUCCEED

• Technically oriented - daily use of Microsoft Office including but not limited to Outlook, Excel, and Word. Warehousing – advanced warehouse systems highly preferred including RF
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to multi-task
• Strong leadership and communication skills, with the ability to inspire and motivate teams to achieve performance goals
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proven commitment to safety and wellness in the workplace
• Ability to travel
• Ability to lift up to 70 lbs. and participate in manual activities – for training purposes and other
• Bachelor’s degree preferred
• Experience in a paper and/or packaging environment is preferred
• Proven experience in operations management, with at least 3 years of experience in a leadership role
• Ensure compliance with safety and company procedures, and actively embody our core values in every interaction and responsibility. (Include in all JD’s)

WHAT WINNING LOOKS LIKE

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.

PHYSICAL REQUIREMENTS:

• Ability to lift items that weigh a minimum of 70lbs regularly
• Ability to stand for long periods of time
• Ability to bend, stoop and climb repetitiously throughout the day

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be able to sit, stand, lift, and walk for long periods of time. Additional requirements include the ability to navigate about, bend, stoop, squat, push, pull, see, hear, and listen in order to fully perform the functions of this position.

WORK ENVIRONMENT:

At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.

HOW WE WILL TAKE CARE OF YOU

• Medical, Dental, & Vision
• Profit-Sharing
• Generous Time Off Policies
• Tuition Reimbursement Program
• Military Leave Pay
• Voluntary Dependent Life Insurance
• Accident and Critical Illness
• Company Paid Life Insurance
• Wellness Program
• Company Paid Holidays
• 401k Retirement Savings Plan
• Employee Assistance Program
• Veteran’s Day Pay
• Limited Purpose F.S.A and Dependent Care F.S.A
• Company paid Short Term Disability, and Long-Term Disability

Don’t meet every single requirement? That’s okay. At Millcraft, we believe great people come with many different experiences, and if our core values— Family, Passion, Aspire, Responsible, Deliver and FUN —resonate with you, we encourage you to apply. We’re always looking for people who think differently, bring new perspectives, and want to grow with us.

Your passion, our purpose—let’s make a difference together.

Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.