Operations Manager - Operational Excellence

Operations Manager – Operational Excellence We are seeking an experienced Operations Manager to lead our distribution operations. Key Responsibilities Build and lead high‑performing teams, set clear expectations, coach consistently, and enforce accountability. Create a culture of urgency, ownership, discipline, and pride in execution. Develop team leads and emerging talent to strengthen the leadership bench and support long‑term site performance. Own key areas of the operation and align labor, staffing, and workflow to meet daily and peak volume demands. Translate operational priorities into action and maintain strong execution throughout shift. Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles. Provide strong shift handoffs, recaps, operational continuity, and consistent execution across functions. Help run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activities. Use operational data, WMS systems, and real‑time observations to make sound decisions and improve performance. Lead with discipline around process adherence, inventory accuracy, and throughput. Think critically in a live operational environment and respond quickly to shifting priorities and challenges. Lead from the front on safety, compliance, and operational standards. Reinforce a culture where safe behaviors, quality execution, and operational discipline are non‑negotiable. Partner with site leadership to ensure compliance with OSHA standards and company expectations. Hold teams accountable for maintaining a clean, organized, and well‑run operation. Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service. Support continuous improvement initiatives that strengthen execution and improve scalability. Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift. Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance. Partner cross‑functionally with internal teams and external providers to ensure alignment and strong execution. Support a one‑team mindset that keeps the operation focused on positive service, quality, and productivity results. Required Qualifications High school diploma or equivalent (required). 3–5 years of progressive distribution leadership experience in a large‑scale operations role. Demonstrated success leading people and performance in a fast‑paced, high‑volume distribution, logistics, or fulfillment environment. Strong ability to lead teams, set direction, and drive accountability. Demonstrated operational judgment and ability to make effective real‑time decisions in a changing environment. Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy. Demonstrated success managing third‑party providers across warehouse operations, value‑added services, and transportation. On‑site role. Preferred Qualifications Bachelor’s degree in Business, Logistics, Industrial Engineering, Supply Chain, or related field. Lean, Six Sigma, or other continuous improvement experience. Exposure to high‑volume distribution, big‑box, furniture, or omnichannel operations. Experience working with or implementing automation or advanced operational systems. Strong understanding of OSHA and workplace safety standards. Experience supporting multi‑shift operations and developing front‑line leaders. Physical Requirements Must be able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods. Must be able to move, lift, or carry heavy objects or materials up to 50–100 pounds. Benefits Generous discount on all Williams‑Sonoma products. 401(k) plan and other investment opportunities. Paid vacations; Employee Assistance Programs; Time off to volunteer; Matching Gifts; Community Service Program; and Holidays (location dependent). Health, dental, and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans, and Pet Insurance. Additional benefits information available at MyWSIBenefits. #J-18808-Ljbffr Williams-Sonoma, Inc. Supply Chain