Supervisor (THS)

Overview

1. Job Summary
The Supervisor at Thompson Hospitality Services (THS) is a key operational leader responsible for overseeing day-to-day activities of front-line staff to ensure the delivery of high-quality customer service, food safety, and operational efficiency. The Supervisor supports management by improving team performance, maintaining standards, and ensuring a positive and professional environment in alignment with the core values of Thompson Hospitality.

2. Key Responsibilities

• Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
• Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
• Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
• Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
• Ensure compliance with food safety, health, and university policies for a safe dining environment.

Working Conditions / Physical Requirements
Regular bending, lifting, and carrying of supplies or equipment up to 50 lbs.

Responsibilities

The Food Service Supervisor serves as a leader in cash operations, ensuring proper food assembly and service, maintaining sanitation and safety, and supervising retail associates.

Essential Functions

• Responsible for cash handling and completing reports such as inventory, cash, and production reports.
• Assist with menu planning and ordering using company programs.
• Participate in selecting and onboarding new associates; oversee training.
• Develop and post work schedules for associates.
• Ensure compliance with regulations and company policies regarding food, safety, and loss prevention.

Client and Customer Satisfaction/Relations

• Maintain client satisfaction to ensure account retention.
• Ensure adherence to client contracts.
• Follow up on surveys from customers, clients, and associates.
• Prepare a monthly, weekly, and daily events calendar.

Program Quality and Standards

• Ensure compliance with company standards.
• Provide positive feedback to staff on successful program implementation.
• Meet all quality and service standards and regulatory requirements.
• Encourage creativity and innovation within standards.

Business Growth and Marketing

• Implement and adhere to marketing programs.
• Identify new sales and revenue opportunities.

Financial

• Achieve financial goals for retail areas.
• Manage expenses and ensure accurate financial data.
• Oversee staffing and productivity for cash operations.
• Monitor cash control processes and conduct semi-annual contribution analysis.

Leadership and Managerial Skills

• Promote company culture, values, and management philosophy.
• Communicate effectively with customers and staff.
• Practice Management by Walking Around.
• Foster teamwork.
• Represent the company professionally and ethically.

Qualifications

Thompson Hospitality Services is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression. This policy applies to all employment terms and conditions, including recruiting, hiring, promotion, termination, and training.

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