Assistant General Manager

Home2 Suites By Hilton - Fayetteville North

Job Description

The Assistant General Manager/Operations Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance.

Benefits:

Insurance (health, dental, vision, etc.)
Paid time off (vacation, sick leave, holidays)
401K retirement plan
DailyPay: Access your earned wages when needed.
Special team member hotel rates for travel enthusiasts.

Assistant General Manager/Operations Manager Responsibilities:

Operational Oversight
Staff Management & Development
Adhere to NHG policies, state/federal laws, & "at-will" employment practices
Assist in Financial & Administrative Tasks
Guest Service & Quality Assurance
Attend at least one advanced management seminar annually
Participate in corporate-sponsored leadership events

Office Manager/ Receptionist Requirements:

Bachelor's degree in hospitality/business management or 3+ years of managerial experience
Excellent communication skills (orally and written)
Strong leadership, problem solving, and interpersonal abilities
Expertise in hotel operations and inter department abilities
Proficiency in handling guest complaints under pressure
Flexibility to work extended hours

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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Vacancy posted 6 days ago

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