General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The General Manager serves as the strategic and operational leader of Trilith Guesthouse, a Marriott Tribute Portfolio Hotel, responsible for delivering exceptional guest experiences, employee engagement, financial performance, and long-term asset value. This role provides visionary leadership while ensuring operational excellence across all departments, creating a distinctive boutique hotel experience that reflects the unique character of the Tribute Portfolio brand and the creative spirit of the Trilith community. As the leader of one of the most unique boutique hotels in the Marriott system, the General Manager champions a culture rooted in storytelling, creativity, personalized service, and authentic guest connections. The General Manager is accountable for maximizing profitability, driving market share, protecting the owner's investment, and ensuring the hotel consistently exceeds guest expectations and brand standards. A critical component of this position is fostering a strong partnership with hotel ownership through proactive communication, transparency, responsiveness, and accountability. The General Manager must build trust and confidence with ownership by providing timely business insights, strategic recommendations, accurate forecasting, and consistent follow-through on commitments. This role serves as the primary liaison between ownership, Mainsail Lodging & Development, Marriott International, and the local community. The General Manager leads by example, cultivating a high-performance culture that embraces innovation, develops talent, and creates memorable experiences for guests, associates, owners, and stakeholders alike. About Trilith Guesthouse Located in the heart of the Town at Trilith and adjacent to the world-renowned Trilith Studios, Trilith Guesthouse is a 193-room Marriott Tribute Portfolio boutique hotel designed to inspire and celebrate storytellers from around the globe. Unlike traditional hotels, Trilith Guesthouse delivers an immersive experience where creativity, imagination, and community intersect. The hotel serves filmmakers, creators, business travelers, leisure guests, and local residents seeking an authentic destination experience. Every aspect of the hotel-from its design and culinary offerings to guest interactions and community engagement-is intentionally curated to inspire meaningful connections and unforgettable stories. As a Tribute Portfolio property, Trilith Guesthouse embraces individuality and character while maintaining Marriott's commitment to service excellence. The General Manager is responsible for preserving and elevating this unique identity while driving operational and financial success. Essential Functions Business Strategy Development * The General Manager remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace. This includes identifying new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share. * The General Manager develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Tribute Portfolio brand objectives. These plans are translated into actionable strategies and measurable goals that drive operational excellence and long-term success. Business Strategy Execution * The General Manager implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth. * This includes ensuring all departments are aligned with the hotel's strategic goals while maintaining accountability for execution and results. The General Manager encourages innovation and calculates risk-taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success. What You Have * Bachelor's degree required; advanced degree preferred. * Prior General Manager experience is strongly preferred. * Minimum of ten years of progressive hospitality leadership experience, with significant exposure to Rooms and Food & Beverage operations. * Experience leading a luxury, lifestyle, boutique, or independent hotel preferred. * Marriott brand experience is strongly preferred. * Experience working directly with ownership groups, investors, and asset managers. * Proven success managing complex Food & Beverage operations. * Strong customer service and relationship-building skills. * Excellent written and verbal communication skills. * Strong presentation and public speaking abilities. * Advanced understanding of hotel financial management, forecasting, budgeting, and balance sheet analysis. * Proficiency with Microsoft Office Suite and hospitality management systems. * Demonstrated ability to lead through influence, collaboration, accountability, and innovation. Physical Demands * Ability to sit, stand, walk, and move throughout the hotel for extended periods of time. * Ability to communicate clearly and effectively with guests, associates, ownership groups, and business partners. * Ability to occasionally lift, carry, push, or pull up to 25 pounds. * Ability to inspect hotel facilities, guest rooms, public spaces, restaurants, and operational areas. * Corrected vision within normal range sufficient to perform job duties. * Ability to travel locally and occasionally overnight for meetings, training, conferences, and corporate events. * Flexibility to work varied schedules including evenings, weekends, holidays, and extended hours as business demands require. * Ability to respond to emergency situations and remain present during critical operational events. Mental Demands * Ability to make sound and timely decisions in a fast-paced environment. * Strong strategic thinking and problem-solving capabilities. * Ability to manage multiple priorities while maintaining attention to detail. * Capacity to analyze complex financial, operational, and business information. * Ability to remain calm and effective under pressure. * Strong interpersonal skills with the ability to lead, motivate, influence, and inspire diverse teams. * Ability to navigate difficult conversations with guests, associates, ownership groups, and business partners. * Demonstrated emotional intelligence and resilience. * Ability to maintain confidentiality and exercise discretion in sensitive matters. * Strong listening skills and the ability to understand and address concerns from guests, associates, ownership, and stakeholders. * Ability to adapt quickly to changing business conditions and operational needs. This position requires a commitment to delivering exceptional hospitality while maintaining the highest standards of professionalism, integrity, and service. The General Manager serves as a role model for the organization and is expected to uphold and promote the values of Mainsail Lodging & Development, Marriott International, Tribute Portfolio Hotels, and Trilith Guesthouse in every aspect of leadership and decision-making. The General Manager is ultimately responsible for protecting and enhancing the reputation, profitability, culture, and long-term success of the hotel while serving guests, associates, ownership, and the community with excellence. Full-Time Associate Benefits: Medical, Dental & Vision · HSA & Flexible Spending Account Options · Basic Life & Disability Plan Options · 401(k) Retirement Plan · Paid Time Off · Holiday Pay · Career Training & Development Opportunities · Tuition Reimbursement · Bereavement Leave · Employee Assistance Program (EAP) · Jury Duty (may vary by state) · Employee Discounts · Employee Referral Bonus This company is an equal opportunity employer. frnch1