Lock Desk Specialist

About This Opportunity The Lock Desk Specialist is responsible for managing the daily interest rate lock process for all mortgage loan channels (e.g., Retail, Correspondent, Wholesale). This role ensures the accurate, timely, and compliant locking of interest rates to mitigate risk and maximize profitability for the company, serving as a critical liaison between the Capital Markets team, Sales team, Loan Officers and Operations staff. Key Responsibilities Rate Lock Management: Process, review and execute rate lock requests, relocks, extensions, and modifications accurately and efficiently in the loan origination system. Ensure all rate locks adhere to company policies, investor guidelines and regulatory requirements. Pricing and Communication: Verify and confirm loan pricing, ensuring accurate loan-level price adjustments and other fees are applied. Act as the primary point of contact for Loan Officers, Processors and Underwriters for all rate lock and pricing inquiries, providing excellent client service. Data Integrity and Reporting: Work closely with the rate sheet pricing team to ensure that loans are priced correctly in the loan origination system and physical rate sheets. Maintain and update lock desk procedures and guidelines. Ensure all activities are in compliance with regulatory requirements and internal risk management policies. Run quality control of the lock pipeline to identify data inconsistencies or potential errors and work with appropriate parties to resolve them promptly. Ensure compliance with all agency and investor guidelines, policies, and procedures related to loan sales and securitization. Location and Schedule This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office. The standard working hours are Monday to Friday, 10:00 AM to 7:00 PM. Skills & Qualifications Experience: 1-3 years of experience in the mortgage industry, specifically within a Lock Desk, Secondary Marketing, or Capital Markets function is preferred. Communication: Exceptional written and verbal communication skills, including phone calls, with the ability to clearly and concisely explain complex pricing and policy issues. Knowledge: Strong understanding and appreciation of mathematical concepts. Analytical Skills: Excellent attention to detail, strong organizational skills, and the ability to work accurately and efficiently under pressure in a high-volume, deadline-driven environment. Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value. Growth Path: Defined paid training and clear pathways for career development. Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k). Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr