IT Support Specialist (Austin Onsite)

IT Support Specialist (Austin Onsite) (BH-20358) Location Austin, United States Sector IT IT Support Specialist – Austin (5 days onsite). Temporary (could be 1 to 3 month Contract). Position Summary The IT Support Specialist provides technical assistance and system support to internal users, ensuring efficient resolution of hardware, software, and system-related issues. This role serves as a key point of contact for troubleshooting technical problems, responding to support requests, and maintaining a high level of customer service while supporting business operations. Key Responsibilities: Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support for hardware, software, and proprietary business applications. Diagnose and resolve moderate to complex technical issues through phone, email, remote support, and in-person assistance. Respond promptly to support requests and ensure timely resolution of incidents and service tickets. Escalate unresolved or high-priority issues to the appropriate teams and communicate critical concerns to management. Document, track, and monitor support requests to ensure accurate records and effective follow-up. Systems & Business Support Develop and maintain a strong understanding of internal systems, workflows, and business processes to effectively support end users. Assist users with system navigation, troubleshooting, and application-related questions. Collaborate with cross-functional teams to identify and resolve recurring technical issues. Support system updates, deployments, and technology initiatives as needed. Customer Service & Quality Deliver exceptional customer service while maintaining professionalism and responsiveness. Support organizational quality initiatives and adhere to established service standards. Contribute to continuous improvement efforts by identifying opportunities to enhance support processes and user experience. Additional Responsibilities Perform other duties and special projects as assigned. Support departmental and organizational goals, initiatives, and quality programs. Qualifications Working knowledge of computer systems, hardware, software, and troubleshooting methodologies. Strong aptitude for learning new technologies and business applications. Ability to quickly adapt to changing priorities and technical environments. Experience Minimum of 1 year of Help Desk, IT Support, Technical Support, or related experience; or an equivalent combination of education and experience. Skills & Competencies Excellent customer service and communication skills. Strong analytical and problem-solving abilities. Proficiency with Microsoft Office Suite and standard PC applications. Knowledge of service desk processes, ticketing systems, and support procedures. Strong organizational skills with the ability to manage multiple priorities effectively. Excellent interpersonal skills and ability to work collaboratively within a team environment. Sound judgment, discretion, and attention to detail. Ability to meet established performance and quality standards. Commitment to delivering high-quality support and maintaining positive user relationships. #J-18808-Ljbffr The HT Group