Senior Desktop Support Technician - Austin, Tx

Peak Performers has partnered with a Texas State Agency to assist in their search for a contract Sr. Desktop Support Technician in Austin, Tx. Major duties Provide on-site front-door IT support for staff, executives, contractors, and visitors at the San Antonio office. Support laptops, mobile devices, peripherals, conference rooms, collaboration tools, printers, network connectivity, user onboarding and offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination. Resolve or triage service requests, document work in the approved ticketing process, maintain user-facing knowledge articles, coordinate with systems, network, security, and vendor support teams, and provide executive-priority support during business hours. Assist with meeting room readiness, video and audio support, staff training, and routine technology checks. Support device deployment, refresh, relocation, secure disposal coordination, loaner equipment, incident-related collection support, and after-hours maintenance windows when approved. What are we looking for? 8+ years of experience providing desktop, endpoint, field, or onsite IT support in enterprise or government environments. Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, network connectivity, collaboration tools, and user access issues. Experience supporting Microsoft 365 and related collaboration platforms, including Teams, Outlook, SharePoint, OneDrive, and endpoint management solutions. Experience using ticketing systems, asset management tools, knowledge bases, and service documentation processes. Experience supporting executive users, onboarding/offboarding activities, conference rooms, audio/video systems, and high-priority support requests. Experience following IT security procedures related to account access, device management, data protection, and incident escalation. Preferred Qualifications Experience with Windows, Dell, Apple/iOS, Intune, Teams Rooms, mobile device support, and hardware lifecycle management. Experience supporting public sector, cybersecurity, emergency operations, law enforcement, or other regulated environments. Experience supporting executive briefings, hybrid meetings, and collaboration technology environments. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or equivalent experience. Exciting Opportunity Details Rate: $50.00/hour W2 Contract Worksite Location: San Antonio, Tx 78204 Onsite Contract Length: 1 Year The Peak Performers difference Excellent medical health, dental & vision insurance at 60 days Our employees may choose to participate in a 403(b) retirement plan Qualified applicants with chronic medical conditions and/or disabilities receive priority placement We pay weekly through direct deposit In business since 1994 and thousands of job placements All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws. Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future. Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. #J-18808-Ljbffr Peak Performers