Assistant General Manager - Polo Pony - World Equestrian Center - Ocala, FL

Job Description

Job Description

The Polo Pony Assistant General Manager will be responsible for assisting the Polo Pony General Manager in all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both CHM and Ownership.

Primary Responsibilities:

• Openly communicates with the General Manager regarding all restaurant operations and personnel issues.
• Acts as General Manager when the General Manager is on leave or vacation.
• Interviews and hires associates as directed by the General Manager.
• Makes recommendations and is actively involved in the training, coaching, development, and discipline of associates as directed by the General Manager.
• Supports General Manager in the ordering and purchasing for the restaurant.
• Plays an active role in and becomes proficient in planning and analysis.
• Regularly talks with guests to ensure high guest satisfaction.
• Maintains Guest Satisfaction results and communication with team members and develops action plans.
• Is responsible for assisting the General Manager with Marketing, Budgeting, and Forecasting.
• Responsible for opening, closing of the restaurant.
• Responsible for running Front of House Shifts or Back of House Shifts as assigned.
• Scheduling Front of House Staff and Back of House Staff as assigned.
• Directing and Supporting Front of House and Back of House Line Level Associates.
• Conduct shift meetings and effectively communicate information to the team.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• May have to lift, push, pull, and carry up to 25 lbs.

Qualifications, Education, Experience, Skills, and Abilities:

• Minimum of 3 years of relevant food and beverage manager experience required
• WSET II, Intro Sommelier, or Equivalent Experience Preferred
• Working knowledge of Microsoft Office and retail POS system.
• Knowledge of proper service etiquette and standards.
• Ability to work calmly and effectively under pressure.
• Self-motivated, organized, and ability to solve problems.
• Professional appearance.

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.