Customer Care Specialist

Company Southern Glazer's Wine & Spirits Location Miramar, FL Other HR/Admin Benefits We offer comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance, a 401(k) plan, tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. Overview The Customer Advocate supports customers in resolving issues related to self‑service experience. The goal is to provide the highest customer satisfaction by offering better visibility and faster resolution of customer‑related issues. Primary Responsibilities Navigate customers through the process of submitting an order through the self‑service portal Answer inquiries regarding customers' accounts Keypunch supplier and sample withdrawals Electronic imaging Research shortage and missed‑shipped claims Process/enter orders and pick‑ups Handle calls from customer service queue Process winery direct orders Scan and index customer credit files into the imaging system Add partners, drop partners, self‑incorporated accounts and inactive systems Identify outdated, obsolete and duplicate documents from customer files Handle all salespersons changes at the beginning of each month Research returned mail with an incorrect address and make the necessary corrections Handle delivery claims and logs (shortage claims, miss ships, etc.) Pull faxes and invoices off the printer and distribute them to appropriate desks; communicate with the sales force, customers and A/R Perform the job in accordance with company and departmental policies and procedures Perform other related duties as assigned Minimum Qualifications High school diploma or equivalency plus 1 year of experience Knowledge of Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives Proficiency using Microsoft Excel, including pivot tables, charts, and complex formulas Physical Demands Physical demands with activity or condition existing for a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) Physical demands with activity or condition existing from occasional to rare time include walking, carrying, reaching, standing, and stooping May require occasional lifting/lowering, pushing, carrying or pulling up to 20 lbs EEO Statement Southern Glazer's Wine and Spirits, an affirmative action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at View email address on click.appcast.io #J-18808-Ljbffr