Correspondence clerk - The Saratoga Hospital

Correspondence Clerk

The Correspondence Clerk is a position located within the Hospital or Physician billing department of the Albany Med Health System (AMHS). This role provides the foundation for timely communication the business office has with insurance companies, third party vendors, and patients. The incumbent is responsible for processing and coordinating all correspondence received through various outlets, including but not limited to mail, fax, bank lockbox, and electronic portals under the Patient Financial Services umbrella. This may include looking up information in the billing system (EPIC) to assist the receiving area. Proper identification and categorization of the correspondence is critical. In addition, correspondence with deadlines will need prioritization. This position will utilize the document management system OnBase as the primary way to reroute the correspondence to the correct locations. There will be instances in which correspondence will be sent via inter officer/paper processes to departments that do not use OnBase. Professional communication with internal and external peer and departments is required.

Essential Functions

• Work and/or distribute correspondence as it presents in the business office via USPS mail, fax, file transmission from external locations (for example, bank lockboxes) or interoffice mail as directed
• Utilization of the OnBase platform for the coordination and distribution of correspondence. This will include the parsing of large files into individual files for distribution to the appropriate folder location for pick up by the responsible area.
• Payer website navigation to pull the payer correspondence required.
• Proficient use of Epic to obtain necessary information needed for the correspondence.
• Identification of any cash related items- including but not limited to checks and remittances. Checks will need to be batched to Finance and remittances to the cash posting folder.
• Mailing paper claims as instructed.
• Working knowledge of payer websites.
• Ability to work in a high volume environment with attention to detail and organizational skills.
• Scanning and Faxing documents.
• Basic computer skills including Microsoft Teams
• Reading comprehension skills required.
• Collaborate and communicate effectively with peers and leadership to ensure policies and procedures are updated with the necessary changes.
• Ability to work independently and under time constraints and deadlines with minimal supervision. Able to prioritize workload in an effective manner.
• Peer-to-peer support as needed to enhance cross-training.
• Additional duties as assigned.

Min Requirements

High School Diploma/G.E.D.

Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.