MySQL Database Support Engineer

Role Description

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customer’s business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.

What you’ll be doing…

• Teaming up with some of the most well-known database experts in the industry.
• Developing your own skills and becoming more powerful with databases.
• Helping customers’ DBA teams when they need expert assistance.
• Gathering relevant data and investigating issues to provide a detailed analysis of findings.
• Performing screen-sharing sessions for serious and production-impacting issues.
• Authoring new blog posts on interesting topics for the open-source community.
• Answering questions on our forum and creating new articles in our customer-facing knowledge base.
• Hosting webinars and other activities.

This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

Qualifications

• Good hands-on knowledge of both MySQL and InnoDB.
• Skilled with some of the MySQL ecosystem of tools and technologies.
• Knowledgeable about performance tuning, query optimization, & index tuning.
• Know-how of backup solutions such as Xtrabackup, mydumper, etc., and Point-in-Time-Recovery.
• Some experience with high-availability solutions (replication, routers, proxies, etc).
• Exposure and practice with zero-downtime procedures.
• Good understanding of monitoring requirements.
• Demonstrable experience in administering Linux-based systems.
• Ability to troubleshoot methodically and apply fixes for known errors.
• Self-taught and enthused to grow your skill set with new technologies.
• Availability to travel for occasional team meetings, conferences, or customer visits.
• Experience working with customers in English.
• Very desirable to have related Kubernetes knowledge.

Requirements

• Experience working in SLA-bound operations.
• OpenSource Community contributions (could be a blog).
• Good practice with working over screen-sharing/phone.
• Galera / XtraDB Cluster / ProxySQL / Orchestrator.
• Cloud Services such as AWS and RDS, Azure, GCP.
• Percona Monitoring & Management (PMM) and other monitoring tools.
• Configuration management solutions such as Ansible, Puppet or Chef.
• Percona Toolkit suite.
• MySQL DBA professional certifications.
• MongoDB, PostgreSQL, MyRocks.
• Kubernetes / OpenShift / Docker.
• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc).

Benefits

• Flexible work hours and various paid time off programs.
• All equipment for your remote office.
• Funds for career development (external training, certifications, conferences).
• Ongoing connectivity allowances.
• Opportunity to participate in our equity incentive plan.
• Support for a healthy work/life balance through various programs.
• Social responsibility support through our PAVE volunteering program and Women Transforming Technology.