Technical Training Specialist

Technical Training Specialist

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Technical Training Specialist ready to take us to the next level! If you have 10+ years of experience developing and designing technical training content, 10+ years of experience delivering technical systems training, and are looking for your next career move, apply now.

Job Description

We are looking for a Technical Training Specialist to design, develop, and deliver IT training programs supporting project. This position will be a full-time contract role and onsite, supporting multiple locations throughout the Washington, DC metropolitan area.

What You'll Do

• Design, develop, and deliver technical training through classroom instruction, video-based learning, seminars, and computer-based training (CBT)
• Support implementation and migration from Trapeze to HASTUS
• Attend and successfully complete the Train-the-Trainer program for Daily Operations and Bidding
• Develop training materials including presentations, manuals, videos, job aids, and CBT resources
• Provide ongoing support to Digital Modernization (DM), Bus Operations, and Rail Scheduling Operations teams
• Assess training effectiveness through evaluations, feedback, performance metrics, and continuous improvement initiatives
• Collaborate with subject matter experts, Digital Modernization teams, HR, and Payroll personnel to align training initiatives with business objectives
• Identify training gaps and resolve training-related issues
• Explain complex technical concepts in a clear and concise manner to diverse audiences
• Support ten Rail Divisions and nine Bus Divisions during deployment and adoption activities

What You'll Need

Required:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 10+ years of experience developing and designing technical training content
• 10+ years of experience delivering technical systems training
• 10+ years of curriculum development experience
• 8+ years of experience creating training materials, including presentations, manuals, videos, and computer-based training programs
• 2+ years of experience working with Transit Scheduling and Daily Operations systems such as Trapeze and/or HASTUS
• Strong understanding of technical systems and related technologies
• Excellent communication, presentation, facilitation, and instructional skills
• Ability to learn and support HASTUS scheduling and operational processes
• Strong problem-solving and organizational skills

Preferred:

• Experience supporting public transportation, transit, rail, or bus operations
• Prior experience with large-scale enterprise system implementations or migrations
• Experience supporting workforce training initiatives across multiple operational divisions
• Familiarity with change management and organizational adoption strategies

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and training sessions
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• Ability to deliver classroom instruction and facilitate training sessions across multiple WMATA locations

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.

It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$35 - $40.50 per hour. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.