F-35 Help Desk Specialist | Active Secret clearance

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your IT career.

The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

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**This position is pending funding.**

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Specialist , the work you’ll do at GDIT will be impactful to the mission of the JSF F-35 support team in Arlington, VA:

• Provides first-tier software, hardware and printing technical assistance to computer users.

• Utilize Helix/Remedy for change management, ticketing system and asset inventory

• A working knowledge of the M365 office suite, MS Teams, and the Windows operating system.

• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.

• May provide assistance concerning the use of computer hardware, software, and printing. 

• Responds to and diagnoses problems through discussions with users.

• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.

• Serves as focal point for customer concerns.

• Documents, tracks, and monitors the technical problems to ensure a timely resolution.

• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

WHAT YOU’LL NEED TO SUCCEED:

Bring your troubleshooting along with a drive for innovation to GDIT. Our Help Desk Specialist must have:

• Security Clearance Level: Active Secret clearance

• Required Experience:

• 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

• Experience with Remedy/Help Desk Management Systems.

• Progressive experience in the management of a technical support team.

• Experience developing and providing Service Level Agreements and Help Desk deliverables.

• Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.

• Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.

• Position Availability: This position is pending funding.

• Location: Onsite in Arlington, VA

• US Citizenship required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required